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Compare Back vs IBM Control Desk

Back - Service Desk Software
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Overview

Description

Back Service Desk software helps to end that constant barrage of support emails that crashes the day. By integrating with the tools user already use, Back automates tasks and retain ... Read More

IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time ... Read More

Free Trial Availability
  • Free Trial available
User Ratings

4.6

(20)
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Pricing

Pricing Option
      Pricing Plans
      • Not Available
      • Not Available

      Other Details

      Organization Types supported
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      Platforms Supported
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Not Available
      • Available
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      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      2

      Very Good

      0

      Good

      0

      Poor

      0

      Terible

      0

      Excellent

      7

      Very Good

      7

      Good

      0

      Poor

      0

      Terible

      1

      Expert's Review generated by AI

      No Expert ai Review available for the product

      IBM Control Desk has received positive feedback over the past year, with users praising its ability to manage multivendor multicloud environments efficiently. The tool stands out for its ...Read more

      Pros and Cons
      • Streamlines IT service management with robust control features, enhancing efficiency and solution comprehensiveness.

      • Great customer service with a supportive team that aids in a smooth onboarding process.

      • Provides mind-blowing management tools, making work easier and optimizing asset utilization.

      • Offers intuitive and easy-to-use features with powerful workflow for process automation and efficiency improvement.

      • Some users find the richness of features and customizations complex without adequate support, potentially intimidating newcomers.

      • Limited marketplace selection for additional apps and connectors may restrict access to advanced functionalities.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Integrations

      Integration with other apps

      No Integration information available.

      Customers

      Customers
      SoundCloud

      SoundCloud

      Netlify

      Netlify

      Statista

      Statista

      No Customers information available.

      Media and Screenshots

      Screenshots
      Back screenshot

      4 Screenshots

      No screenshots available.

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Yes, both Back and IBM Control Desk offer a Free Trial.

      Back is designed for Large Enterprises, Medium Business and Small Business.

      IBM Control Desk is designed for Large Enterprises, Medium Business and Small Business.

      Pricing details for both Back and IBM Control Desk are unavailable at this time. Contact the respective providers for more information.

      Some top alternatives to Back includes Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Halo Service Desk, IBM Control Desk, Teamwork Desk, HelpDesk, Sitehelpdesk, LabiDesk, BoldDesk and Scopedesk.

      Some top alternatives to IBM Control Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, Micro Focus Service Manager, SeamlessDesk, HelpDesk, TOPdesk, Sitehelpdesk and Max HelpDesk.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].