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Back - Service Desk Software

Back Alternatives with Better Features

Efficient support, simplified.

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  • Back offers custom pricing plan

  • Free Trial available

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List of the Top Back alternatives as of February 2025

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

ManageEngine ServiceDesk Plus - Service Desk Software

ManageEngine ServiceDesk Plus

RECOMMENDED

Solving IT problems, keeping businesses running smoothly.

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Product Description

ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organizations, advanced features for IT Service Management, and much more - ...

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Common Features

No common features

Unique Features

  • Incident Management

  • Asset Management

  • Knowledge Base

+ 3 more

Pricing

Free Trial available

ManageEngine ServiceDesk Plus offers custom pricing plan

8.9

Spot Score

Teamwork Desk - Help Desk Software

Teamwork Desk

Effortlessly improve customer support with Teamwork Desk.

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4.4

(76)

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Product Description

The Teamwork Desk is a host based desktop application that monitors the computers on the network and reports problems to a central location. With Teamwork Desk user can improve their cutomer's experience by identifying the location of the problem and allowing help desk operators to fix it. It’s ...

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Common Features

No common features

Unique Features

  • Incident Management

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 11 more

Pricing

Free Trial available

Starts from $8.50/User/Month when Billed Yearly

9.4

Spot Score

HelpDesk - Help Desk Software

HelpDesk

Streamline customer support and boost team productivity.

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4.3

(25)

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Product Description

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...

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Common Features

No common features

Unique Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 12 more

Pricing

Free Trial available

Starts from $29/User/Month when Billed Yearly

7.6

Spot Score

Sitehelpdesk - Help Desk Software

Sitehelpdesk

Efficient support solutions for every help desk team.

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4.0

(2)

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Product Description

Sitehelpdesk support software is a help desk solution that allows help desk teams to manage customer support tickets, reduce the length of support calls, and increase team productivity. Sitehelpdesk includes salesforce.com integration, inline chat for customer support, customizable billing ...

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Common Features

No common features

Unique Features

  • Customizable Branding

  • Ticket Management

  • Knowledge Base

+ 4 more

Pricing

Sitehelpdesk offers custom pricing plan

8.3

Spot Score

LabiDesk - Help Desk Software

LabiDesk

Streamline customer support and enhance satisfaction.

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Product Description

LabiDesk's help desk software is a complete solution that allows to manage and resolve customer inquiries, providing company with a point of contact via telephone or email. LabiDesk's help desk software will greatly improve the management and the fulfillment of customer inquiries, while also ...

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Common Features

No common features

Unique Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 11 more

Pricing

Free Trial available

Starts from $79/Month when Billed Yearly

8.7

Spot Score

BoldDesk - Help Desk Software

BoldDesk

Streamline your support with BoldDesk's advanced features.

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Product Description

BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, develop personalized support creation forms, collaborate with your team, and increase agent productivity. Plus, ...

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Common Features

No common features

Unique Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 12 more

Pricing

Free Trial available

Starts from $8/User/Month when Billed Yearly