Spot Score

UserEcho

Effortless customer service for ultimate satisfaction.

4.2

(21)

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Starts from $19/Month when Billed Yearly

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Integrations

Support

FAQs

What is UserEcho?

Affiliate Disclosure

UserEcho provides a comprehensive Help Desk Software platform. No other product has all of the features which allow to service customers more efficiently and with greater satisfaction—sales tracking, email marketing, collaboration tools, website integration, PowerCRM integration, Service Level Agreements (SLAs), automatic ticket generation, Active Directory integration, automated case escalation, Knowledge Management features including training courses and knowledge base. Scalable to handle small business or enterprise-wide implementation. OI is a proven leader in hosted IT services.

Pricing

Starts from $19/Month when Billed Yearly
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

UserEcho software demo

View demo

UserEcho Features

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Features Score:

Self Service Portal

Live Chat

Alerts (Escalation)

Contract (SLA Management)

Known Issue Management

Surveys & Feedback

Macros (Templated Responses)

Multi-Channel Communication

Social Media Integration

Customizable Branding

UserEcho Pricing

Claim a Free Trial

Free Trial

Yes, It's available

UserEcho Pricing

Starts from $19/Month when Billed Yearly

Pricing Model

Free trial
Paid Plans (Subscription )

Claim a Free Trial

Pricing Plans

UserEcho

Feedback forums
Support tickets
Knowledge base
Live chat
Unlimited data

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Explore in-depth pricing

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Disclaimer: Pricing information for UserEcho is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for UserEcho

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UserEcho Reviews & Ratings

4.2

Very Good

Based on 21 ratings & 21 reviews

Rating Distribution

Excellent

(10)

Very Good

(10)

Good

(0)

Poor

(0)

Terible

(1)

User Review

Priya J

10/28/20

5 out of 5

"setting up SSO using OIDC"

What do you like best about UserEcho? their support team.The support I received from UserEcho team was immensely great. They helped me round the ...

Anonymous User

05/28/20

5 out of 5

"UserEcho is Botisimo's go-to product for keeping in touch with users."

What do you like best about UserEcho? The best part about UserEcho is that it funnels all of our incoming communications from our website, email, and ...

Angel W

04/28/20

4.5 out of 5

"Faster Means to Reach Out Customers"

What do you like best about UserEcho? There is much that customers need from the support, and when there is a bridge, a lot of possible results occur, ...

Anonymous User

12/11/19

4 out of 5

"Опыт использования сервиса User Echo"

What do you like best about UserEcho? Удобство использования. Адекватная поддержка при возникновении проблем с сервисом и проектом. What do you ...

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UserEcho Customers

UserEcho Integrations

4.5

4.1

4.5

View all integrations

UserEcho Support

Customer Service

Business Hours

Online

Location

Arlington Heights, Illinois

Reach out to UserEcho Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

UserEcho is a Help Desk Software. UserEcho offers Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Customizable Branding and many more functionalities.

Some top alternatives to UserEcho includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice and BoldDesk.

Yes, UserEcho provides API.

No, UserEcho doesn't provide mobile app.

UserEcho is located in Arlington Heights, Illinois

UserEcho offers Free Trial, Subscription pricing models

Yes, UserEcho can integrate with TMetric, WordPress, SlackYou can find more integration for UserEcho here

The starting price of UserEcho is $19/Month when Billed Yearly

Researched by Rajat Gupta