Browse Categories

Compare UserEcho vs Freshservice

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	UserEcho (21) Visit website Visit Website	Freshservice (946) Visit website Visit Website

Overview

Description	UserEcho provides a comprehensive Help Desk Software platform. No other product has all of the features which allow to service customers more efficiently and with greater satisfaction—sales ... Read More	The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More
Entry Level Pricing	Starts from $19 , Billed Yearly	Starts from $19 , Billed Yearly
Free Trial Availability	Free Trial available	Free Trial available
Spotsaas Score	8.5/10	Not Available
User Ratings	4.2 (21)	4.4 (1491)
	Visit website	Visit website

Features

Total Features	15 Features	0 Features
Unique Features		No features
	Visit website	Visit website

Pricing

Pricing Option
Starting From	$19 , Billed Yearly	$19 , Billed Yearly
Pricing Pans	UserEcho $25 Get Started Feedback forums Support tickets Knowledge base Show more +	Starter $29 Get Started Incident Management Knowledge Base Self Service Portal Show more + Growth $59 Get Started Includes features of Starter plan, plus Service Catalog Asset Management Show more + Pro $115 Get Started Includes features of Growth plan, plus Problem Management Change Management Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Visit Website

User Reviews

User Ratings	4.2 (based on 21 reviews)	4.4 (based on 1491 reviews)
Rating Distribution	Excellent 10 Very Good 10 Good 0 Poor 0 Terible 1	Excellent 781 Very Good 144 Good 13 Poor 3 Terible 5
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	TMetric 4.5 (124 reviews) WordPress 4.1 (25641 reviews) Slack 4.5 (35011 reviews)	Quickbooks 4.4 (27182 reviews) Freshbooks 4 (4589 reviews) Jira 4.4 (17380 reviews)

Customers

Customers	UserEcho_customers_0 UserEcho_customers_1 UserEcho_customers_2	vroom Cordant Addison Lee

Media and Screenshots

Screenshots	3 Screenshots	7 Screenshots
Videos	2 Videos	4 Videos

Alternatives

Alternatives	Zoho Desk 4.4 Zendesk Support 4.3 ManageEngine ServiceDesk Plus 4.2	Jira 4.4 SolarWinds Service Desk 4.4 Jira Service Desk 4.1

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].