UserEcho Reviews in February 2025: User Ratings, Pros & Cons

"setting up SSO using OIDC"

What do you like best about UserEcho? their support team.The support I received from UserEcho team was immensely great. They helped me round the corner for setting up SSO using OIDC . Good Job Guys. Thanks again. What do you dislike about UserEcho? the documentation could be a little more helpful. What problems is UserEcho solving and how is that benefiting you? helpDesk

"UserEcho is Botisimo's go-to product for keeping in touch with users."

What do you like best about UserEcho? The best part about UserEcho is that it funnels all of our incoming communications from our website, email, and Facebook into 1 system. It makes it very easy to stay in touch with our customers. What do you dislike about UserEcho? There is nothing I dislike. It would be cool if it had option to have a customer service phone number. What problems is UserEcho solving and how is that benefiting you? UserEcho helps Botisimo keep in touch with our users. We ...

"Faster Means to Reach Out Customers"

What do you like best about UserEcho? There is much that customers need from the support, and when there is a bridge, a lot of possible results occur, all with the aim of great results, and UserEcho is the tool to talk about. What do you dislike about UserEcho? UserEcho provides with the fastest customer help platform in the globe. Recommendations to others considering UserEcho: UserEcho is the customers speaking program, and ease of complaint sharing. What problems is UserEcho solving and ...

"Опыт использования сервиса User Echo"

What do you like best about UserEcho? Удобство использования. Адекватная поддержка при возникновении проблем с сервисом и проектом. What do you dislike about UserEcho? В некоторых случаях хотелось бы получать ответ немного быстрее. What problems is UserEcho solving and how is that benefiting you? Некоторые технические сложности, возникающие в процессе работы платформы поддержки.

"Perfect tool to improve customer relations"

What do you like best about UserEcho? The software is reliable and robust. Customer support is the best, they always answer in 24h and integrations let you make it part of your own intranet software. EU also is renewing their Look and Feel and also updating the tool continuously. What do you dislike about UserEcho? Right now, we have a really tiny text editor for any article. We can do more by using HTML code, but the default editor needs to improve features like tables and internal ...

"Best for customer support (all in one!)"

What do you like best about UserEcho? How it allows you to customize the experience. We tried FreshDesk, ZenDesk, Zoo-something, and many others. None seemed to work out for us. Until we stumbled with UserEcho. It's so easy to use, allows you to add your own domain without a paywall, ... It's like they are the Jedis of the desk services platforms. What do you dislike about UserEcho? My only concern is UserEcho 2.0. They are redoing the entire user interface and what I've seen hasn't ...

"Perfect for SMB"

What do you like best about UserEcho? As the developer of a browser extension, I was looking for a simple, affordable yet powerful and complete solution to offer support. I have been using UserEcho for a couple of years now and it works great and helps keeping my users engaged. What do you dislike about UserEcho? Can't think of anything specific - I tested other solutions and landed on UserEcho because it was a perfect match for my needs. Recommendations to others considering ...

"A good experience"

What do you like best about UserEcho? The forum to receive help is amazing. It has a lot of topics covered, and if your question has not yet been answered, the admin will reply always within a day. Setting up my UserEcho was easy and the result is nice! What do you dislike about UserEcho? Maybe a bit more flexibility in the layout of the pages won't arm. Recommendations to others considering UserEcho: use the help forum. They guys are amazing and very fast in replying What problems is ...

"UserEcho for work"

What do you like best about UserEcho? I use Userecho to talk to colleagues at work. It is simplified and can be run with multiple windows open on my screen. What do you dislike about UserEcho? Support time can be slow for the product What problems is UserEcho solving and how is that benefiting you? I use the product to consult with other employees in real time in multiple offices

"Complete suite"

What do you like best about UserEcho? It just works. We have been using this service for years and we are very happy with it. All support emails go there, we use the forums and knowledge base articles too. Our customer support team can managed their work without any IT help. What do you dislike about UserEcho? I feel processing the incoming influx of tickets is sometimes a bit messy. It would be nice to have a kanban view or something like that. What problems is UserEcho solving and how is ...