spotsaas-logo
Get Listed

8.5/10

Spot Score

UserEcho - Help Desk Software

UserEcho Alternatives and Competitors

Effortless customer service for ultimate satisfaction.

User Ratings

Main Features

  • Self Service Portal
  • Live Chat
  • Alerts (Escalation)
  • Contract (SLA Management)

Pricing

  • Starts from $19/Month when Billed Yearly

  • Free Trial available

Filter results

Sort by :

Recommended
Sponsored
Score
Rating
Alphabetical

Features

+ Show 15 more

Share this page

Showing 1-10 out of 10

to-rated

List of the Top UserEcho alternatives as of December 2024

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

9.7/10

Spot Score

Zoho Desk - Help Desk Software

Zoho Desk

RECOMMENDED

Efficient support for all your business needs.

Add to compare

Product Description

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...

Read more

Common Features

  • Social Media Integration

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 12 more

Unique Features

  • Incident Management

  • Reporting and Analysis

Pricing

Free Trial available

Starts from $14/User/Month when Billed Yearly, also offers free forever plan

9.2/10

Spot Score

Zendesk Support - Help Desk Software

Zendesk Support

RECOMMENDED

Effortlessly manage customer requests with Zendesk Support.

Add to compare

Product Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization ...

Read more

Common Features

  • Social Media Integration

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 12 more

Unique Features

  • Incident Management

  • AI based Chatbots

  • AI Assistant

Pricing

Free Trial available, Try Now

Starts from $49/User/Month when Billed Yearly

ManageEngine ServiceDesk Plus - Service Desk Software

ManageEngine ServiceDesk Plus

RECOMMENDED

Solving IT problems, keeping businesses running smoothly.

Add to compare

Product Description

ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organizations, advanced features for IT Service Management, and much more - ...

Read more

Common Features

  • Knowledge Base

  • Self Service Portal

  • Live Chat

+ 1 more

Unique Features

  • Incident Management

  • Asset Management

Pricing

Free Trial available

ManageEngine ServiceDesk Plus offers custom pricing plan

Freshservice - Service Desk Software

Freshservice

Streamline your support process with ease.

Add to compare

Product Description

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...

Read more

Common Features

No common features

Unique Features

No unique features

Pricing

Free Trial available

Starts from $19/User/Month when Billed Yearly

9.5/10

Spot Score

Freshdesk - Help Desk Software

Freshdesk

Empower your support team to excel.

Add to compare

Product Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with customers directly, via multiple channels like email, Twitter, Facebook and ...

Read more

Common Features

  • Social Media Integration

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 11 more

Unique Features

  • Incident Management

  • AI based Chatbots

Pricing

Free Trial available, Try Now

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

9.4/10

Spot Score

HelpDesk - Help Desk Software

HelpDesk

Streamline customer support and boost team productivity.

4.3

(25)

Add to compare

Product Description

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...

Read more

Common Features

  • Social Media Integration

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 11 more

Unique Features

  • Incident Management

Pricing

Free Trial available

Starts from $29/User/Month when Billed Yearly

9.8/10

Spot Score

SysAid - Help Desk Software

SysAid

Streamline IT support anytime, anywhere.

Add to compare

Product Description

SysAid is an Internet-based help desk tool that helps organizations with any solution that can be deferred or otherwise unintentionally shut down. SysAid helps the organization maintain departmental needs like needs for activities like hosting web sites, email services, file sharing. SysAid ...

Read more

Common Features

  • Social Media Integration

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 12 more

Unique Features

  • Incident Management

Pricing

Free Trial available

SysAid offers custom pricing plan

9.5/10

Spot Score

Jitbit Helpdesk - Help Desk Software

Jitbit Helpdesk

Streamline customer support with Jitbit Helpdesk.

4.4

(82)

Add to compare

Product Description

Jitbit's revolutionary help desk software allows to easily manage support requests. The easy-to-use software includes everything needed to create, track and resolve customer issues. Using Jitbit reduces the response time for customers and makes it easy for user to stay afloat of all the ...

Read more

Common Features

  • Social Media Integration

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 12 more

Unique Features

  • Incident Management

Pricing

Free Trial available

Starts from $24.92/Month when Billed Yearly

7.9/10

Spot Score

CRMdesk - Help Desk Software

CRMdesk

Streamline support, satisfy customers.

4.2

(2)

Add to compare

Product Description

CRMdesk is a help-desk software with all the primary features of a help desk application. It allows customers to submit complaints and concerns, and subsequently get in touch with the necessary people to get their issues resolved. CRMdesk is not just a system for tracking customer ...

Read more

Common Features

  • Multi-Channel Communication

  • Ticket Management

  • Knowledge Base

+ 5 more

Unique Features

No unique features

Pricing

Free Trial available

8.9/10

Spot Score

Helprace - Help Desk Software

Helprace

Effortless help desk management and customer satisfaction.

4.3

(4)

Add to compare

Product Description

Helprace is a help desk and ticketing system that enables to run help desk in minutes. With Helprace, team will be able to manage customer tickets, schedule and manage appointments, collect feedback and more within minutes of having Helprace up and running. Features include: Supports unlimited ...

Read more

Common Features

  • Social Media Integration

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 12 more

Unique Features

  • Incident Management

Pricing

Free Trial available

Starts from $9/User/Month when Billed Yearly