Browse Categories

Compare UserEcho vs Zoho Desk vs Zendesk Support vs ManageEngine ServiceDesk Plus

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	UserEcho (21) Visit website Visit Website	Zoho Desk (4147) Visit website Visit Website *sponsored

Overview

Description	UserEcho provides a comprehensive Help Desk Software platform. No other product has all of the features which allow to service customers more efficiently and with greater satisfaction—sales ... Read More	Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents ... Read More
Entry Level Pricing	Starts from $19 , Billed Yearly	Starts from $14 , Billed Yearly
Free Trial Availability	Free Trial available	Free Trial available
Spotsaas Score	8.5/10	9.7/10
User Ratings	4.2 (21)	4.4 (3462)
	Visit website	Visit website

Features

Total Features	15 Features	17 Features
Unique Features
	Visit website	Visit website

Pricing

Pricing Option
Starting From	$19 , Billed Yearly	$14 , Billed Yearly
Pricing Pans	UserEcho $25 Get Started Feedback forums Support tickets Knowledge base Show more +	Free Get Started 3 Free Agents Email Ticketing Comment in Ticket Show more + Standard $20 Get Started Unlimited Agents Includes features of Free plan, plus Ticket Tags: 20 Tags/Ticket Show more + Professional $35 Get Started Includes features of Standard plan, plus Ticket Tags: 30 Tags/Ticket Approvals Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Visit Website

User Reviews

User Ratings	4.2 (based on 21 reviews)	4.4 (based on 3462 reviews)
Rating Distribution	Excellent 10 Very Good 10 Good 0 Poor 0 Terible 1	Excellent 2628 Very Good 1272 Good 213 Poor 15 Terible 19
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	TMetric 4.5 (124 reviews) WordPress 4.1 (25641 reviews) Slack 4.5 (35011 reviews)	Zoho Books 4.5 (565 reviews) Jira 4.4 (17380 reviews) Trello 4.3 (34350 reviews)

Customers

Customers	UserEcho_customers_0 UserEcho_customers_1 UserEcho_customers_2	NHS Zoho Desk_customers_0 Zoho Desk_customers_3

Media and Screenshots

Screenshots	3 Screenshots	4 Screenshots
Videos	2 Videos	4 Videos

Alternatives

Alternatives	Zoho Desk 4.4 Zendesk Support 4.3 ManageEngine ServiceDesk Plus 4.2	Zendesk Support 4.3 ManageEngine ServiceDesk Plus 4.2 Jira Service Desk 4.1

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].