The customer is the most important part of any business. A customer's relationship with a company can make or break it, and for this reason, it is essential that businesses engage in customer service to ensure customer satisfaction. Customer Relationship Management (or CRM) tools have... Read more
Researched and Edited by Rajat Gupta
Last updated: April 2025
CRM Software overview
Researched and Edited by Rajat Gupta
Last updated: April 2025
Common Features
Contact Management
Customer Support
Marketing Automation
List Management
+ 100 more
Unique Features
Billing and Invoicing
Multi-Currency
Inventory Management
Customizable Invoices
+ 83 more
Pricing
54% Software offers Free Trial
19% Software offers Freemium
Featured Product
(339 reviews)
(40 reviews)
Showing 1-20 out of 499
9.3
Spot Score
RECOMMENDED
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Product Description
Thryv is a web-based customer relationship management (CRM) software, which is the most effective tool for organizing your contacts, leads and marketing campaigns. This program allows to create users individually or create a team in real-time. It allows sales teams to connect with more clients ...
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Thryv offers custom pricing plan
Pros & Cons
Exceptional customer service with responsive, knowledgeable, and supportive representatives who go above and beyond to address user needs.
User-friendly interface makes it easy for non-experts to manage websites, CRM, social media, marketing, and scheduling tasks efficiently.
Improves workflow and simplifies business management, allowing users to track sales, sync calendars, and send marketing emails or texts effortlessly.
Comprehensive support available 24/7 ensures quick issue resolution and continuous assistance.
Some users find the sales or advertising aspects, such as tracking for paid ads, inadequate or unreliable.
Occasional frustration with layered support staff for resolving complex issues, leading to difficulties in navigating assistance levels.
8.6
Spot Score
RECOMMENDED
Product Description
Salesforce CRM is a leading customer relationship management platform designed to help businesses in the UK and worldwide streamline sales, marketing, and customer service operations. With AI-powered automation, real-time analytics, and seamless integrations, it enables teams to manage leads, ...
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Free Trial available, Try Now
Starts from $25/user/month when yearly
Pros & Cons
Highly customizable platform that adapts to different business processes and requirements, enabling flexibility and personalization.
Streamlines and automates workflows, improving efficiency and reducing manual errors.
Robust reporting and analytics tools provide actionable insights and enhance decision-making for leadership and sales teams.
Intuitive Lightning UI and strong user experience, along with reliable standard features for lead management, opportunity tracking, and data organization.
Pricing is steep, with high licensing costs and additional expenses for advanced features or customizations.
Initial configuration and setup can be complex, requiring expertise and thorough planning to maximize benefits.
8.3
Spot Score
RECOMMENDED
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Product Description
Monday Sales CRM is a flexible and intuitive platform designed to help businesses in the UK streamline sales processes, automate workflows, and manage customer relationships with ease. Built on the powerful Monday.com Work OS, it provides customizable pipelines, real-time collaboration, and ...
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Free Trial available, Try Now
Starts from $12/user/month when yearly, also offers free forever plan
Pros & Cons
Intuitive drag-and-drop interface and simple design, making it user-friendly and accessible even for novices.
High-quality graphic design and organized color schemes, enhancing visual appeal and usability.
Efficient task management through features like assigning tasks, monitoring progress, and organizing boards.
Excellent customization options for tabs, lists, and color tagging, enabling flexible workflows.
Initial learning curve for some users due to feature depth and customization options.
Lack of functionality for creating subtasks, limiting advanced task breakdowns compared to competitors like Asana.
9.6
Spot Score
RECOMMENDED
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Product Description
Pipedrive is a sales pipeline management software. It organizes your entire sales process. Pipedrive's sales platform is built so that everyone in your company from the CEO to new starter can use it easily. It improves team communication, tracks the progress of every deal, and helps you hit ...
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Free Trial available, Try Now
Starts from $9.90/User/Month when Billed Yearly, also offers free forever plan
Pros & Cons
Offers a cost-effective alternative to Salesforce, making it budget-friendly for smaller teams and businesses.
Intuitive, easy-to-use platform with excellent customization options for tailoring to specific organizational needs.
Clear, visual layout for tracking sales processes, deals, and project progression.
Exceptional customer support with knowledgeable representatives offering demos, follow-ups, and personalized assistance.
Some users find the system complex initially, requiring proper guidance and support for efficient use.
The platform lacks certain desired integrations (e.g., Typeform), limiting advanced functionality for certain use cases.
9.8
Spot Score
RECOMMENDED
Product Description
Zoho CRM is a cloud-based customer relationship management (CRM) software designed to help businesses of all sizes streamline sales, marketing, and customer support in one platform. It provides tools for lead management, pipeline tracking, workflow automation, and AI-powered insights, enabling ...
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Free Trial available, Try Now
Starts from $9/user/month when yearly, also offers free forever plan
Pros & Cons
Easy to use with an intuitive interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
8.4
Spot Score
RECOMMENDED
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Product Description
Vendasta is an all-in-one cloud based Marketing Automation (MA) and Revenue Platform that combines powerful segmentation, workflow automation, lead scoring, predictive analytics, multi-channel campaign orchestration and sales automation capabilities. With Vendasta, you manage your entire ...
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Free Trial available, Try Now
Starts from $42/Month when Billed Yearly, also offers free forever plan
Pros & Cons
Comprehensive suite of tools, offering a wide range of digital marketing solutions in one place to manage clients effectively.
White-label options build trust and authority by allowing rebranding of services and tools.
Exceptional customer service and responsive account managers, enabling smooth onboarding and resolving issues quickly.
Access to a rich Marketplace with over 200 digital solutions, enabling agencies to scale and cater to diverse client needs.
Steep learning curve due to the breadth and depth of product offerings, which can overwhelm new users initially.
Some clients find the interface and back-end features a little glitchy, outdated, or unintuitive in areas like billing or campaign setup.
9.8
Spot Score
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Product Description
SalesRabbit is a contact management software that helps sales teams organize and sell more effectively. The contact info of a prospect is one of the most important elements while selling to them. SalesRabbit acts as the middleman to manage sales process and streamline workflow, making it easy ...
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Free Trial available, Try Now
Starts from $25/User/Month when Billed Yearly
Pros & Cons
Streamlines daily workflow and enhances productivity by offering a wide range of features.
Easy to navigate with intuitive features such as marking homes and setting appointments.
Useful for managing sales leads efficiently, especially for tasks like tracking doors knocked.
Offers user-friendly functionalities like color-coded tagging and note-keeping.
Initial overwhelm due to the abundance of features, requiring time to explore and understand the full potential.
Limited customization options and marketplace offerings may restrict access to advanced functionalities for some users.
9.8
Spot Score
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Product Description
Salesforce CRM software is a social enterprise application designed to help businesses of all sizes and industries like retail, health care, technology, financial services, consumer packaged goods (CPG), and many more. Built on the foundation of customer trust, salesforce offers insights into ...
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Free Trial available, Try Now
Starts from $25/User/Month
Pros & Cons
Highly customizable platform, allowing businesses to tailor processes and workflows to their specific needs.
Centralized database provides a 360-degree view of customer information, streamlining sales and marketing efforts.
Robust reporting and analytics offer detailed insights for data-driven decision-making and performance tracking.
Integration capabilities are extensive, supporting seamless connections with third-party apps and APIs.
Expensive licensing and additional costs for features, making it less suitable for small businesses or startups with tight budgets.
Steep learning curve for new users, especially for those without technical expertise or prior CRM experience.
9.8
Spot Score
Product Description
ClickUp is a versatile cloud-based project management platform designed to cater to both individual project needs and the complex demands of enterprise-level teams. Offering a customizable planning experience, it allows users to toggle between two distinct views, providing flexibility based on ...
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Free Trial available, Try Now
Starts from $7/User/Month when yearly, also offers free forever plan
Pros & Cons
Versatile platform with constant updates and amazing customer support that prioritizes user feedback promptly.
Highly customizable and adaptable for different project management methods, making it suitable for diverse workflows.
Intuitive and user-friendly interface, making it easy to store details, track workflows, and manage tasks efficiently.
Comprehensive features and integrations that streamline cross-department projects and automate processes effectively.
Steep learning curve initially, which may be challenging for newcomers without a technical background.
Limited visibility in the marketplace for additional apps and connectors, leading to constraints in advanced functionality expansion.
9.7
Spot Score
Product Description
Monday.com is a cloud-based platform designed to enhance business operations, streamline workflows, and improve team collaboration. It offers powerful project management tools, enabling real-time tracking, task automation, and seamless communication across dispersed teams. With an intuitive ...
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Free Trial available, Try Now
Starts from $9/user/month when monthly, also offers free forever plan
Pros & Cons
Streamlines workflows with customizable and user-friendly interfaces, enabling effortless task and project management.
Automation of repetitive tasks enhances productivity, minimizes errors, and saves time.
Exceptional customer support provides quick, detailed, and helpful responses, ensuring a seamless user experience.
Comprehensive collaboration features keep teams synchronized, reducing miscommunication and consolidating updates, files, and tasks in one platform.
The vast range of features can be overwhelming, particularly for newcomers or when starting from scratch.
Limited native integrations for certain tools like Google Drive, requiring workarounds or third-party apps.
9.6
Spot Score
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Product Description
Keap is the all-in-one customer relationship management (CRM) software solution you need to manage your contacts with ease. Its innovative features and intuitive interface make it a perfect fit for any business, from retail to restaurants. Its CRM tool helps businesses get more data about their ...
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Free Trial available
Starts from $129/Month when Billed Yearly
Pros & Cons
Combines CRM, marketing, and automation tools in one platform, simplifying business operations for small businesses.
Outstanding customer service with responsive and knowledgeable support, often solving issues quickly and professionally.
Easy to use and learn, offering a guided experience and training resources to help users leverage its capacities effectively.
Automates repetitive tasks like email campaigns, appointment scheduling, and lead follow-ups, saving time and boosting productivity.
Limited options and functionality in specific features, like the landing page builder and calendar task linking.
Higher cost compared to some competitors, with additional charges for tasks like adding users or certain integrations.
9.6
Spot Score
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Product Description
Creatio is a no-code platform to automate CRM and enterprise workflows with a maximum degree of freedom. It provides a range of offerings including a no-code platform (Studio Creatio), CRM applications (marketing, sales, and service), industry workflows for 20 verticals, and marketplace add-ons.
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Free Trial available, Try Now
Starts from $25/user/month when monthly
Pros & Cons
Creatio allows users to automate workflows without needing any coding skills, making it accessible for non-technical users.
With a high degree of freedom, users can tailor workflows and CRM applications to meet their specific business needs.
Creatio provides a full suite of CRM applications, including marketing, sales, and service tools, enhancing customer relationship management.
It offers workflows tailored to 20 verticals, ensuring businesses in various industries can adopt best practices.
While it’s a no-code platform, there can still be a learning curve for users unfamiliar with CRM systems.
Integrating with other systems might be challenging for some organizations, requiring technical expertise.
9.4
Spot Score
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Product Description
Copper is CRM software that helps you better manage your sales pipeline. With the right software, sales teams can collaborate and win more deals. It's easy to set up pipelines, provide real-time visibility into progress in stages of the sales process, send automatic and personalised ...
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Free Trial available, Try Now
Starts from $23/User/Month when Billed Yearly
Pros & Cons
Highly customizable CRM with flexible fields and pipelines; ideal for tailoring workflows.
Seamless integration with G-Suite (Gmail, Calendar, Drive) enhances workflow automation and data management.
Accessible and simple to use, even for non-tech-savvy users, with an intuitive interface.
Effective lead and sales tracking with clear pipelines and automated task setting; boosts productivity.
Steep learning curve for new users due to the depth of features and customizations.
Limited integrations in lower-tier plans and inability to connect with some desired platforms (e.g., LinkedIn).
9.3
Spot Score
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Product Description
Nutshell CRM is a comprehensive customer relationship platform that includes sales, marketing, and service functionality. It was built with the same care as our nuts and bolts, but features a sleek design that is easy to use. From quick set up to streamlined training and continued support, ...
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Free Trial available, Try Now
Starts from $16/User/Month when Billed Yearly
Pros & Cons
Easy-to-use interface with a clean, intuitive design, making navigation and setup simple even for non-technical users.
Strong customer support with responsive assistance, onboarding help, and helpful training resources like videos and guides.
Customizable workflows and pipelines to suit individual business needs and sales processes.
Effective CRM functionality for tracking leads, sales, and client communication in real-time, maintaining a central hub of information.
Limited reporting and analytics features, lacking advanced capabilities for businesses requiring in-depth insights.
Bulk email limitations, with capped daily email campaigns, reducing scalability for outreach efforts.
9.3
Spot Score
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Product Description
Nimble provides an easy to use platform for managing and supporting sales, service and marketing activities all within a single system. With Nimble, you can quickly close deal follow-ups that were initiated outside of your CRM and easily identify opportunities suitable for remarketing and follow
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Free Trial available
Starts from $24.90/User/Month when Billed Yearly
Pros & Cons
Strong social media integration, enabling users to engage with contacts across networks and enrich profiles with ease.
Intuitive and user-friendly interface, praised for its simplicity, organization, and ease of setup.
Excellent contact management system with tagging and categorization for quick sorting and organization of leads and contacts.
Robust email features, including tracking, template emails, and seamless integration with platforms like Outlook.
Limited integration with certain external tools or apps, which could constrain advanced usage for highly specialized needs.
Learning curve for novices, as setting up workflows and configuring features initially can be tricky for some users.
9.3
Spot Score
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Product Description
Vtiger CRM has been evaluated as one of the world's best new CRM products in CRM Magazine JUNO Awards 2006. Vtiger lets you centrally store your customer information, share it with your team, and collaborate efficiently to close more sales. It's simple and easy to use, yet truly extensible with ...
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Free Trial available, Try Now
Starts from $12/user/month when yearly, also offers free forever plan
Pros & Cons
Comprehensive functionality covers multiple business processes including sales, marketing, customer support, and project management.
Highly customizable with options for creating custom modules, fields, workflows, and reports without extensive technical expertise.
Centralized customer database ensures real-time updates and streamlines access for all team members.
Intuitive and user-friendly interface that facilitates adoption, even for non-technical users.
Interface design lacks modern aesthetics and could be more visually appealing for improved user experience.
Steeper learning curve for advanced features, setup, and configuration without sufficient guidance or documentation.
9.3
Spot Score
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Product Description
Insightly is a sales and marketing software that will help you manage your contacts, leads, deals and opportunities. You can organize your contacts into lists, collaborate with teammates via real time messaging, sync contacts from Outlook and Gmail and much more.
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Free Trial available
Starts from $29/User/Month
Pros & Cons
Insightly helps manage contacts, leads, deals, and opportunities, offering a unified platform for sales and marketing teams.
The built-in real-time messaging feature makes collaboration easy, keeping teams aligned on deals and client communications.
Insightly syncs with Outlook and Gmail, simplifying the process of organizing contacts and tracking communications.
The intuitive interface makes it easy for teams to adapt quickly and start using the platform effectively.
While useful for basic CRM tasks, Insightly's reporting tools could be more robust for advanced analytics.
The mobile app doesn't offer the same range of features as the desktop version, which could limit productivity on the go.
9.3
Spot Score
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Product Description
Freshsales is a complete Sales & CRM solution that will help you make your sales team much more productive by getting rid of their chronic information overload and improve hiring with an easy online application. The USP of Freshsales is it helps you find, qualify, manage and close leads ...
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Free Trial available, Try Now
Starts from $9/user/month when yearly, also offers free forever plan
Pros & Cons
Excellent customer support, quick responsiveness, and dedicated onboarding assistance.
Centralized CRM platform that organizes customer data and interactions, enhancing efficiency.
Intuitive and user-friendly interface, suitable for users with varying technical expertise.
Highly customizable features and automation options that streamline workflows.
Occasional system lags, slowdowns, and delays in report generation or real-time data updates.
Limited features in certain areas, such as web form automation and graphical reports.
9.2
Spot Score
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Product Description
Pipelinedeals is a CRM solution for sales reps, support reps and account managers that provides a structured and effective workflow for lead tracking, contact management, project management and more. Pipelinedeals allows users to maximize their productivity by identifying opportunities and ...
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Free Trial available, Try Now
Pros & Cons
Intuitive and easy-to-use interface, with strong customization options, accommodating both basic and advanced users.
Affordable pricing compared to alternatives like Salesforce, offering robust functionality for a fraction of the cost.
Excellent customer service, including responsive, human support for troubleshooting and guidance.
Powerful tools for organizing and tracking sales pipelines, deals, and customer interactions, improving workflow and productivity.
Limited integrations with third-party software like ZoomInfo, QuickBooks, or AMS systems, which impacts workflow efficiency.
Occasional lags or delays when loading data, especially after updates or when handling large data sets.
9.2
Spot Score
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Product Description
EngageBay Marketing Automation allows businesses to streamline their marketing functions, and engage with their prospects and customers. With branded templates, powerful visual marketing tools and dashboard reporting, it allows you to build out a streamlined prospecting process, nurture leads, ...
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Starts from $13.79/User/Month when Billed Yearly, also offers free forever plan
Pros & Cons
Offers excellent customer support, praised for responsiveness, problem-solving skills, and patient guidance.
Affordable and cost-effective, particularly appealing to startups and small businesses.
Power-packed with essential CRM, sales, and marketing features, often found in higher-cost alternatives.
Easy to use, intuitive, and simple to navigate, benefiting non-technical users and small teams.
Onboarding and initial setup may feel overwhelming due to the wide array of features for newcomers.
Some users faced challenges while setting up advanced integrations like DKIM records and Twilio connections.