Copper (ProsperWorks CRM)

Highly customizable CRM with flexible fields and pipelines; ideal for tailoring workflows.

Seamless integration with G-Suite (Gmail, Calendar, Drive) enhances workflow automation and data management.

Accessible and simple to use, even for non-tech-savvy users, with an intuitive interface.

Effective lead and sales tracking with clear pipelines and automated task setting; boosts productivity.

Automation features save time, including email tracking, contact gathering, and repetitive task handling.

Excellent value for G-Suite users, with cost-efficient pricing for the features offered.

Robust tools for team collaboration, allowing easy sharing of information and communication tracking.

Streamlined process for managing clients, projects, and prospects; keeps data consolidated in one place.

Responsive online chat support and tutorials are helpful for resolving minor issues.

Mobile app availability supports on-the-go access to CRM and client interactions.

Steep learning curve for new users due to the depth of features and customizations.

Limited integrations in lower-tier plans and inability to connect with some desired platforms (e.g., LinkedIn).

Post-sale customer support is inadequate, with ticket-based systems often ghosting users.

Lack of real-time reporting and clunky report generation/dashboards hinder efficient data extraction.

Some glitches, such as inaccurate duplicate detection and UI inconsistencies, can slow workflows.

Refund and billing policies are rigid and controversial, creating dissatisfaction among users.

Mobile app experience does not match the browser experience in feature completeness.

Pricing can feel high for some users, especially in non-USD currencies or compared to competitors.

CRM occasionally auto-assigns incorrect entities (e.g., emails or tags), requiring manual corrections.

Lack of known integration updates for modern platforms like Instagram or advanced VoIP solutions.