Pipedrive Reviews in January 2025: User Ratings, Pros & Cons

All You Need at a Lower Price

You basically offer everything Salesforce does at a lower price.We like how simple the platform is to use yet how in depth it can be should you want it. We are starting with using it as a basic CRM but hope to expand and utitlize the additional tools PipeDrive offers (sales, service, leads, documents, etc.). The app is also really solid and easy to use.

Responsiveness and service 100%

We are familiar with pipedrive already which is why we are using at this company, however, working with Bo and giving us some flexibility to get setup has been great. Really appreciate the team over at Pipedrive for always be willing to help us out.

Great experience

I found the young man who guided me through the system to be patient, knowledgeable, and very helpful. I appreciate that a great product with excellent service becomes a partner.

Great Support!

Worked with John Mills and he was great! Showed me show great features and listened to my company's specific issues and provided great solutions to help solve those issues.

Great CRM especially for smaller-size businesses

I used Pipedrive in my last company, so when I joined a new team I advocated us using Pipedrive as our CRM. Especially for our very small team it provides the sales solutions we need, without overstretching our budget. Easy-to-use, intuitive and customisable.

Keelan and Luzuko were both very…

Keelan and Luzuko were both very helpful and did a great job responding to my questions.

I had a good experience with Garrett

I had a good experience with Garrett. He was on top of the questions i had, and was easily available.

Pipedrive is amazing

Pipedrive is amazing! It's by far the best leads, sales, and project tracking tool I have ever used (and I've tried many). Right after setting up my account, a dedicated Account Executive from Pipedrive followed up with me to book a 20-minute video chat to walk me through the platform, which really helped me understand and customize my dashboard and experience. I'd recommend Pipedrive to any business (large or small) that wants to keep all of their leads, conversations, and project ...

Amazing support!

Great customer service! we are currently in the process of integrating and using Pipedrive and we have nothing but positive feedback for their advisors. Especially Thomas who has always promptly replied to my emails and clarified any and all queries for me. Furthermore, Thomas was able to answer questions from sales to more technical queries. Thank you for all of your help!

"Keelan was great—accommodating and…

"Keelan was great—accommodating and consistently followed up. His attention to detail and commitment to ensuring everything went smoothly was impressive. Highly recommend working with him!"