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ManageEngine ServiceDesk Plus - Service Desk Software

ManageEngine ServiceDesk Plus Alternatives and Competitors

Solving IT problems, keeping businesses running smoothly.

User Ratings

Main Features

  • Self Service Portal
  • Live Chat
  • Contract (SLA Management)
  • Knowledge Base

Pricing

  • ManageEngine ServiceDesk Plus offers custom pricing plan

  • Free Trial available

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List of the Top ManageEngine ServiceDesk Plus alternatives as of November 2024

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

SolarWinds Service Desk - Service Desk Software

SolarWinds Service Desk

Streamline IT service management with SolarWinds.

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Product Description

SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of their issues and integrated tools that make it easier to deliver the right services at the right time.

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Common Features

No common features

Unique Features

No unique features

Pricing

Free Trial available, Try Now

Starts from $19/User/Month

Jira Service Desk - Service Desk Software

Jira Service Desk

Efficiently manage service requests with ease.

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Product Description

Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and more. Jira Service Desk supports mixed on-premises and cloud deployment scenarios to better fit the ...

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Common Features

No common features

Unique Features

No unique features

Pricing

Free Trial available, Try Now

Starts from $10One-Time Payment, also offers free forever plan

Symantec ServiceDesk - Service Desk Software

Symantec ServiceDesk

Efficiently manage customer service and IT requests.

4.0

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Product Description

ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages customer service requests, work orders, change orders, materials and document management. ServiceDesk Plus is ...

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Common Features

No common features

Unique Features

No unique features

Pricing

Symantec ServiceDesk offers custom pricing plan

9.5/10

Spot Score

Freshdesk - Help Desk Software

Freshdesk

Empower your support team to excel.

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Product Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with customers directly, via multiple channels like email, Twitter, Facebook and ...

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Common Features

  • Incident Management

  • Knowledge Base

  • Contract (SLA Management)

+ 2 more

Unique Features

  • Social Media Integration

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 8 more

Pricing

Free Trial available, Try Now

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

9.7/10

Spot Score

Zoho Desk - Help Desk Software

Zoho Desk

Efficient support for all your business needs.

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Product Description

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...

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Common Features

  • Incident Management

  • Knowledge Base

  • Contract (SLA Management)

+ 2 more

Unique Features

  • Social Media Integration

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 9 more

Pricing

Free Trial available

Starts from $14/User/Month when Billed Yearly, also offers free forever plan

9.4/10

Spot Score

HelpDesk - Help Desk Software

HelpDesk

Streamline customer support and boost team productivity.

4.3

(25)

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Product Description

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...

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Common Features

  • Incident Management

  • Knowledge Base

  • Contract (SLA Management)

+ 2 more

Unique Features

  • Social Media Integration

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 7 more

Pricing

Free Trial available

Starts from $29/User/Month when Billed Yearly

8.3/10

Spot Score

ReadyDesk - Help Desk Software

ReadyDesk

Streamline your customer support effortlessly.

1.8

(4)

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Product Description

ReadyDesk is a help desk and support ticket tracking application, featuring customer support tools such as knowledge base, FAQs and other items that can be used to improve customer service. This software provides complete unified front-end that allows to combine help desk and customer care, ...

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Common Features

  • Knowledge Base

  • Contract (SLA Management)

  • Self Service Portal

+ 1 more

Unique Features

  • Social Media Integration

  • Multi-Channel Communication

  • Document Storage

+ 5 more

Pricing

Starts from $9/Month

7.6/10

Spot Score

Sitehelpdesk - Help Desk Software

Sitehelpdesk

Efficient support solutions for every help desk team.

4.0

(2)

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Product Description

Sitehelpdesk support software is a help desk solution that allows help desk teams to manage customer support tickets, reduce the length of support calls, and increase team productivity. Sitehelpdesk includes salesforce.com integration, inline chat for customer support, customizable billing ...

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Common Features

  • Knowledge Base

  • Contract (SLA Management)

  • Self Service Portal

Unique Features

  • Customizable Branding

  • Ticket Management

  • Automated Routing

+ 1 more

Pricing

Sitehelpdesk offers custom pricing plan

7.8/10

Spot Score

Help Desk Premier - Help Desk Software

Help Desk Premier

Streamline your help desk needs with ease.

1.0

(10)

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Product Description

Help Desk Premier provides state-of-the-art help desk software that allows to manage all aspects of help desk needs. The software automates the manual tasks of tracking and resolving issues, and interactive behavior-based email routing means less time responding to Help Desk tickets and more ...

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Common Features

  • Incident Management

  • Knowledge Base

  • Self Service Portal

Unique Features

  • Document Storage

  • Ticket Management

  • Surveys & Feedback

+ 3 more

Pricing

Free Trial available

Scopedesk - Service Desk Software

Scopedesk

Streamlining support, satisfied customers, simplified.

5.0

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Product Description

Scopedesk is a Help Desk Software as a Service that streamlines ticket management on both sides of the help desk. It offers powerhouse features such as Multiple Ticket Queues, Predefined Ticket Actions, Full Ticket History, and Email Notifications. This service is suitable for businesses of any ...

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Common Features

No common features

Unique Features

No unique features

Pricing

Free Trial available

Starts from $79/Month, also offers free forever plan