Streamline customer support with Atera's ticket tracking.
User Ratings
Main Features
Pricing
Starts from $99/User/Month when Billed Yearly
Free Trial available
Showing 1-10 out of 10
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9.7/10
Spot Score
RECOMMENDED
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Product Description
Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...
Read moreCommon Features
Incident Management
Multi-Channel Communication
Document Storage
+ 11 more
Unique Features
Social Media Integration
Macros (Templated Responses)
Reporting and Analysis
Pricing
Free Trial available
Starts from $14/User/Month when Billed Yearly, also offers free forever plan
9.2/10
Spot Score
RECOMMENDED
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Product Description
Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization ...
Read moreCommon Features
Incident Management
Multi-Channel Communication
Document Storage
+ 11 more
Unique Features
Social Media Integration
Macros (Templated Responses)
AI based Chatbots
+ 1 more
Pricing
Free Trial available, Try Now
Starts from $49/User/Month when Billed Yearly
RECOMMENDED
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Product Description
ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organizations, advanced features for IT Service Management, and much more - ...
Read moreCommon Features
Incident Management
Knowledge Base
Self Service Portal
+ 2 more
Unique Features
Asset Management
Pricing
Free Trial available
ManageEngine ServiceDesk Plus offers custom pricing plan
8.9/10
Spot Score
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Product Description
ConnectWise Control is a secure, browser-based, remote access software that empowers your help desk technicians to securely connect to endpoints managed by the ConnectWise Automate cloud service or the ConnectWise Manage on premise software regardless of where they are in the world. It ...
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Live Chat
Unique Features
Screen Sharing
File Transfer
Remote Control
+ 2 more
Pricing
Free Trial available, Try Now
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Product Description
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...
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No common features
Unique Features
No unique features
Pricing
Free Trial available
Starts from $19/User/Month when Billed Yearly
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Product Description
Desktop Central is a Unified Endpoint Management (UEM) software. The unified endpoint management software centralizes the management of PCs, mobile phones, tablets, and other managed devices in order to control and protect those devices. UEM software integrates system management capabilities ...
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No common features
Unique Features
No unique features
Pricing
Free Trial available, Try Now
ManageEngine Desktop Central offers custom pricing plan
9.5/10
Spot Score
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Product Description
Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with customers directly, via multiple channels like email, Twitter, Facebook and ...
Read moreCommon Features
Incident Management
Multi-Channel Communication
Customizable Branding
+ 10 more
Unique Features
Social Media Integration
Macros (Templated Responses)
AI based Chatbots
Pricing
Free Trial available, Try Now
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
8.4/10
Spot Score
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Product Description
Motadata HelpDesk is a database driven Windows application that manages IT Help Desk Tickets, Requests and Issues. The Help Desk maintains a history of all issues, customers and service activities. A powerful search engine helps find information quickly. Responses can be stored in a variety of ...
Read moreCommon Features
Incident Management
Multi-Channel Communication
Document Storage
+ 9 more
Unique Features
Social Media Integration
Macros (Templated Responses)
Pricing
Free Trial available
Motadata HelpDesk offers custom pricing plan
9.4/10
Spot Score
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Product Description
HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...
Read moreCommon Features
Incident Management
Multi-Channel Communication
Document Storage
+ 10 more
Unique Features
Social Media Integration
Macros (Templated Responses)
Pricing
Free Trial available
Starts from $29/User/Month when Billed Yearly
9.5/10
Spot Score
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Product Description
Jitbit's revolutionary help desk software allows to easily manage support requests. The easy-to-use software includes everything needed to create, track and resolve customer issues. Using Jitbit reduces the response time for customers and makes it easy for user to stay afloat of all the ...
Read moreCommon Features
Incident Management
Multi-Channel Communication
Document Storage
+ 11 more
Unique Features
Social Media Integration
Macros (Templated Responses)
Pricing
Free Trial available
Starts from $24.92/Month when Billed Yearly
