Overview of ConnectWise Control

Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or video-based chat that team members utilize to communicate with one another and discuss or resolve any issues that have arisen. Customer service Customers can also use live chat to communicate with customer service representatives without calling them directly. For example, users can send a message in a chat box instead of waiting for an email response, and then wait for a live chat response from an agent. Live chat might be misleading because there is usually a three-minute or more wait time despite its name.

Screen sharing is a feature that allows users to share their computer screens with others in real-time. It enables collaboration and remote work by allowing multiple users to view and access the same content simultaneously. Screen sharing eliminates the need for physical presence, making it a valuable tool for virtual meetings, presentations, and online training sessions. With screen sharing, users can show their entire screen or just a specific application or window to others. This can be done through various means, such as video conferencing software, remote

File transfer refers to the process of transferring or sharing electronic data between devices or systems. This feature allows users to send and receive various types of files, such as documents, images, videos, and audio, over a network or internet connection. File transfer is an essential feature in modern software as it enables efficient communication and collaboration among individuals and organizations. It allows users to easily share information and work on projects together regardless of their physical location. The process of file transfer typically involves selecting the file to be

Remote control refers to a feature in software that allows users to access and control their devices from a distance. This means that a user can operate their device, such as a computer or phone, even if they are not physically present in front of it. The remote control feature typically requires a stable internet connection and the use of a remote control application or software. Once connected, users can perform various tasks on their device from anywhere in the world, as long as they have an internet connection. One of

Session Recording' refers to a tool that records website visitors' browsing sessions. These recorded sessions provide unrivaled insight into traffic's web browsing habits. Marketers can use the Session Recording feature to record and replay a website user's trip, analyze and research how the user navigates the site, and identify screen output and user interaction. Session recording is an essential tool for online marketers to examine visitor behavior and optimize it to improve site usability, analyze conversion rates, and provide a high-quality user experience. Session Recording also allows them to determine buying intents and target marketing and product development operations accordingly.

Session transfer is a software feature that allows users to seamlessly transfer their active sessions from one device to another. This means that users can start a session on one device and easily continue it on another device, without any interruptions or data loss. This feature is particularly useful for users who have multiple devices and need to switch between them frequently. The session transfer feature works by establishing a connection between the devices, enabling the transfer of data in real-time. This ensures that users can pick up where they left off