- Session Recording
- Remote Control
- File Transfer
- Feedback Collection
- Diagnostic Tools
Gain customers’ loyalty through timely support
(329 ratings)
Starts from $39/Month when Billed Yearly
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Introducing GoTo Resolve, the ultimate remote support management tool by GoToAssist. With its tagline of "Gain customers' loyalty through timely support," businesses can now provide efficient support to their clients anytime and anywhere. It enables technicians and IT managers to ... Read More
Session Recording' refers to a tool that records website visitors' browsing sessions. These recorded sessions provide unrivaled insight into traffic's web browsing habits. Marketers can use the Session Recording feature to record and replay a website user's trip, analyze and research how the user navigates the site, and identify screen output and user interaction. Session recording is an essential tool for online marketers to examine visitor behavior and optimize it to improve site usability, analyze conversion rates, and provide a high-quality user experience. Session Recording also allows them to determine buying intents and target marketing and product development operations accordingly.
Remote control refers to a feature in software that allows users to access and control their devices from a distance. This means that a user can operate their device, such as a computer or phone, even if they are not physically present in front of it. The remote control feature typically requires a stable internet connection and the use of a remote control application or software. Once connected, users can perform various tasks on their device from anywhere in the world, as long as they have an internet connection. One of
File transfer refers to the process of transferring or sharing electronic data between devices or systems. This feature allows users to send and receive various types of files, such as documents, images, videos, and audio, over a network or internet connection. File transfer is an essential feature in modern software as it enables efficient communication and collaboration among individuals and organizations. It allows users to easily share information and work on projects together regardless of their physical location. The process of file transfer typically involves selecting the file to be
Feedback Collection refers to the process of gathering and collecting feedback from users or customers about a particular product, service or experience. It is an essential feature in software that allows companies to obtain valuable insights and opinions from their target audience. With Feedback Collection, businesses can gather information on how their customers perceive their products or services, what improvements they would like to see, and any issues they may have encountered. This feature helps companies to understand their customers' needs and expectations, enabling them to make necessary improvements and
Diagnostic tools are software programs that are designed to identify and troubleshoot issues with computer systems, networks, and software applications. These tools are an essential part of a technician or administrator's toolkit, as they allow for efficient and accurate problem diagnosis and resolution. One of the main features of diagnostic tools is system monitoring. This allows the software to constantly monitor the different components of a computer system, such as memory usage, CPU performance, and network activity. This real-time monitoring makes it easier to detect and
Screen sharing is a feature that allows users to share their computer screens with others in real-time. It enables collaboration and remote work by allowing multiple users to view and access the same content simultaneously. Screen sharing eliminates the need for physical presence, making it a valuable tool for virtual meetings, presentations, and online training sessions. With screen sharing, users can show their entire screen or just a specific application or window to others. This can be done through various means, such as video conferencing software, remote
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or video-based chat that team members utilize to communicate with one another and discuss or resolve any issues that have arisen. Customer service Customers can also use live chat to communicate with customer service representatives without calling them directly. For example, users can send a message in a chat box instead of waiting for an email response, and then wait for a live chat response from an agent. Live chat might be misleading because there is usually a three-minute or more wait time despite its name.
Starts from $39 when Billed Yearly
Monthly plans
Show all features
Service Desk
$49
Full features and functionality for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges
24-hour-a-day, 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team
Free upgrades
Access to training videos, help guides and best practices
GoToAssist
$69
1 Agent
Agent Console
File Transfer
Remote Diagnostics
Multi-Monitor Navigation
Multi-Session Support
Slack Integration
Include Mobile Add-On: Only $20.00/Agent Monthly
Yearly plans
Show all features
Service Desk
$39
/Month
Full features and functionality for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges
24-hour-a-day, 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team
Free upgrades
Access to training videos, help guides and best practices
GoToAssist
$55
/User/Month
1 Agent
Agent Console
File Transfer
Remote Diagnostics
Multi-Monitor Navigation
Multi-Session Support
Slack Integration
Include Mobile Add-On: Only $20.00/Agent Monthly
Service Desk
$49
Full features and functionality for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges
24-hour-a-day, 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team
Free upgrades
Access to training videos, help guides and best practices
GoToAssist
$69
1 Agent
Agent Console
File Transfer
Remote Diagnostics
Multi-Monitor Navigation
Multi-Session Support
Slack Integration
Include Mobile Add-On: Only $20.00/Agent Monthly
Screenshot of the GoTo Resolve Pricing Page (Click on the image to visit GoTo Resolve 's Pricing page)
Disclaimer: Pricing information for GoTo Resolve is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .
Contact
1 855 263 2838
Customer Service
Online
Location
Boston, Massachusetts
Introducing GoTo Resolve, the ultimate remote support management tool by GoToAssist. With its tagline of "Gain customers' loyalty through timely support," businesses can now provide efficient support to their clients anytime and anywhere. It enables technicians and IT managers to remotely access and control end-users' devices for quick issue resolution. This software offers freedom to support staff, allowing them to handle remote servers and computers even when the user is not physically present. GoTo Resolve allows instant conversion of chat or call support to an online support session and supports up to 15 sessions per technician. It also offers features like receiving and sending files, installing updates, and switching between customers' monitors. easily. Upgrade your support game with GoTo Resolve.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Researched by Rajat Gupta