GoTo Resolve Reviews in January 2025: User Ratings, Pros & Cons

"Great remote assistance program "

What do you like best about GoTo Resolve (formerly GoToAssist)? The user friendly interface. I love it. There is barely to no interruption with the product and I love the features it has such as not disturbing users while working on the system What do you dislike about GoTo Resolve (formerly GoToAssist)? Some times users cannot install the software on the computer. It takes some time. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? I've used it ...

"good to resolve"

What do you like best about GoTo Resolve (formerly GoToAssist)? Go to resolve is awesome company. I really enjoyed there services What do you dislike about GoTo Resolve (formerly GoToAssist)? I like evrything. Everything is perfect. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? It is good for screen sharing . always

"1 month user experience with goto"

What do you like best about GoTo Resolve (formerly GoToAssist)? I liked the software, I used this product around for 1 month. But my IT lead decided to do with ZOHO What do you dislike about GoTo Resolve (formerly GoToAssist)? I liked the software, Understanding Ticketing system was little bit complecated for a first time user What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Initially we wre using Helpdesk Software then we tried GOTO Assist for a ...

"Great product that still has room for improvement"

What do you like best about GoTo Resolve (formerly GoToAssist)? The ease of use and the AI features are fantastic options. We also love the option to send a text to a user so we could use their phone camera to diagnose issues off site. What do you dislike about GoTo Resolve (formerly GoToAssist)? I would say for us its the MDM hands down it really needs alot of work. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? It allowed us to take 4 different ...

"It has worked great for our remote Sisters."

What do you like best about GoTo Resolve (formerly GoToAssist)? It's been very easy for most of the Sisters to follow the instructions needed for me to connect into their system. What do you dislike about GoTo Resolve (formerly GoToAssist)? There was some confusion with the remote user. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Using this product has enabled us to stay connected.

"it helps IT professionals troubleshoot and resolve computer issues remotely"

What do you like best about GoTo Resolve (formerly GoToAssist)? GoTo Resolve is a good option for businesses of all sizes that need to provide remote support to their users. It is easy to use, affordable, and offers many features. What do you dislike about GoTo Resolve (formerly GoToAssist)? The lack of a free trial and limited customer support may be drawbacks for some businesses. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? GoTo Resolve ...

"GoTo Resolve for faster connections to better service"

What do you like best about GoTo Resolve (formerly GoToAssist)? I'm thrilled with the convenience and effectiveness of GoTo Resolve. With just one URL to remember, our users can easily provide a unique code so that our support staff can quickly and accurately diagnose the problem. Its simplicity has made it an ideal platform for streamlining our HelpDesk workflows - giving us greater visibility into the causes of issues and how to resolve them correctly the first time. As a result, we have ...

"Pretty good software for support tickets"

What do you like best about GoTo Resolve (formerly GoToAssist)? This is a simple and easy-to-use software with an intuitive interface and GUI. I love that it can provide remote support and provide remote support, mobile support and camera support. I like how easy it is to use, nothing gets lost and tasks don't get buried when tickets come in. Communication is easy with team members and with clients. I am pretty happy with this software, as well as other Go To software, such as go to ...

"your assitstant!"

What do you like best about GoTo Resolve (formerly GoToAssist)? helps to get my job done with the tools they offer What do you dislike about GoTo Resolve (formerly GoToAssist)? Everything is good so far I do not have compalins What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? screen sharing

Avoid the product

Horrendous support experience when something goes wrong, with long wait times and copy-pasted responses that don't address what you've raised. Poor functionality on the product, multiple different offerings and consolidation happening but no market leading remote support offerings. Avoid them, use a competitor.