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Compare GoTo Resolve vs Zoho Assist vs NinjaOne (NinjaRMM)

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Overview

Description

Introducing GoTo Resolve, the ultimate remote support management tool by GoToAssist. With its tagline of "Gain customers' loyalty through timely support," businesses can now provide ... Read More

Zoho Assist is the remote access software that provides secure, remote, and real-time access to company servers. This software gives you the ability to connect to your computer - wherever ... Read More

Entry Level Pricing
  • Starts from $39 , Billed Yearly
  • Starts from $10 , Billed Yearly
Free Trial Availability
Spotsaas Score

9.3/10

9.3/10

User Ratings
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Software Demo

Demo

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Features

Total Features

7 Features

8 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $39 , Billed Yearly
          • $10 , Billed Yearly
          Pricing Pans
          • Service Desk

            • Full features and functionality for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges

            • 24-hour-a-day, 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team

            • Free upgrades

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          • GoToAssist

            • 1 Agent

            • Agent Console

            • File Transfer

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          • Free

            • 1 Remote Support Technician

            • 5 Unattended Computers

            • Instant Chat

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          • Standard (Remote Support)

            • Includes features of Free plan, plus

            • File Transfer

            • Multi Monitor Navigation

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          • Professional (Remote Support)

            • Includes features of Standard plan, plus

            • Mobile Apps (iOS, Android)

            • Schedule Sessions

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          • Browse all pricing plans
          Pricing Pagegoto-resolve pricingzoho-assist pricing

          Other Details

          Organization Types supported
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          256

          Very Good

          140

          Good

          18

          Poor

          0

          Terible

          3

          Excellent

          2128

          Very Good

          40

          Good

          3

          Poor

          0

          Terible

          1

          Expert's Review generated by AI

          GoTo Resolve (formerly GoToAssist) has garnered positive feedback in the past 12 months for its user-friendly interface, seamless remote assistance, and efficient desktop support features. Users ...Read more

          Zoho Social stands out as an intuitive and user-friendly platform for social media management, as highlighted by multiple users over the past year. Customers praise its ease of use, seamless ...Read more

          Pros and Cons
          • User-friendly interface with minimal interruptions during product usage.

          • Easy access with straightforward GUI and seamless troubleshooting options.

          • Quick installation process and excellent support for desktop and service desk issues.

          • Fantastic AI features for quick issue diagnosis and resolution.

          • Multiple device support and easy file transfer options for streamlined support.

          • Some users may face challenges with software installation, requiring extra time.

          • Limited customer support and lack of a free trial option could be drawbacks for some users.

          • The price point may be high for small businesses, impacting affordability.

          • Easy and friendly to use with no complicated operations, suitable for beginners.

          • Provides smooth platform for mail and project management, enhancing user experience.

          • Offers efficient tools for social media monitoring and reporting, aiding in engagement improvement.

          • User-friendly interface with intuitive dashboard providing clear overview of social media activities.

          • Responsive and helpful customer support, enhancing user experience.

          • Could be intimidating for newcomers due to the richness of features and customizations without proper support.

          • Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.

          • Could benefit from more advanced tracking features for team activities, especially for managing virtual assistants or large social media teams.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Customers

          Customers

          No Customers information available.

          No Customers information available.

          Media and Screenshots

          Screenshots

          No screenshots available.

          Microsoft Teams Integration screenshot

          7 Screenshots

          Videos
          video-0

          4 Videos

          video-0

          3 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both GoTo Resolve and Zoho Assist offer a Free Trial.

          GoTo Resolve is designed for Large Enterprises, Medium Business and Small Business.

          Zoho Assist is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Pricing for GoTo Resolve Starts at $39/Month when Billed Yearly whereas for Zoho Assist Starts at $10/User/Month when Billed Yearly.

          Some top alternatives to GoTo Resolve includes NinjaOne (NinjaRMM), Zoho Assist, ScreenMeet, GoToMyPC, TeamViewer, AnyDesk, Instant Housecall, LogMeIn Pro, RescueAssist, FixMe.IT and LogMeIn Rescue.

          Some top alternatives to Zoho Assist includes and NinjaOne (NinjaRMM).

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].