ConnectWise Control Reviews in January 2025: User Ratings, Pros & Cons

"Easily access and support devices"

What do you like best about ConnectWise ScreenConnect? One of the standout features of ConnectWise Control is its comprehensive toolbox for remote support. It allows technicians to troubleshoot, diagnose, and resolve issues efficiently. The software offers a wide array of functionalities, including remote control, file transfer, session recording, live chat, and multi-monitor support, among others. The ability to customize and brand the interface enhances the professional image when ...

"Most used tool in our toolbox."

What do you like best about ConnectWise ScreenConnect? This is a tool our techs use every day, we actually have a remote tool built into our RRM but Screen Connect is so much easier to use our techs wanted to keep it because of all the features that make thier job easier. What do you dislike about ConnectWise ScreenConnect? The price is starting to climb a bit, its still valuable but if we ever leave it will be because the price just got too high. What problems is ConnectWise ScreenConnect ...

"Use it every day, my business would not run nearly as well without it."

What do you like best about ConnectWise ScreenConnect? Easy to connect to clients. Has a toolbox that you can place your most used software tools in for use on remote computers, which is very configurable. Connects with clients when other remote control apps can't. Has multi-monitor feature which is very useful now many clients have multiple monitors. What do you dislike about ConnectWise ScreenConnect? Support is chat based or email, would prefer telephone support. What problems is ...

"How ConnectWise ScreenConnect helps me be efficient in my role?"

What do you like best about ConnectWise ScreenConnect? ConnectWise Control includes file transfer capabilities, allowing users to securely transfer files between the local and remote devices. This is useful for sharing necessary documents or software updates during support sessions. What do you dislike about ConnectWise ScreenConnect? The interface and certain advanced features may take time to become familiar with. What problems is ConnectWise ScreenConnect solving and how is that ...

"Easy to deploy and access the machines"

What do you like best about ConnectWise ScreenConnect? It's UI is really nice and it makes it easy to search and access machines. Lots of customisation features available to choose from. I like how it is easy to run cmd in elevated role just from SC. You can also communicate seamlessly with users from this tool. Their are different options that you can choose from to install it on a machine. You won't usually have any issues with it but if you do their customer support team is awesome. What ...

"Efficient and useful feature"

What do you like best about ConnectWise ScreenConnect? The tool is very useful and handy in the modern Era of Information Technology. It does not even let you connect remotely on user's machines to troubleshoot, it also allows you to run queries, gather information, and queue things if the client is offline. Best part is, it allows you to connect through backstage. Which means, you can connect to any machines with admin rights on it and it won't disturb the user at all. What do you dislike ...

"Secure unattended access to your fleet in seconds."

What do you like best about ConnectWise ScreenConnect? Fully customizable install client that can be deployed through your app manager to the fleet of devices in moments. You can filter for a specific device not only by the ID but the user name of the current signed on user as well. What do you dislike about ConnectWise ScreenConnect? Remote CMD doesnt allow you to easily navigate directories on the device (minor dislike). What problems is ConnectWise ScreenConnect solving and how is that ...

"Easy and Quick to connect"

What do you like best about ConnectWise ScreenConnect? I like how there are different levels, for example some require the end user to consent to your control, others can choose not to so It's really nice to have that option. Each time I connect the end user is amazed at how quick I can connect with them not having to do anything. What do you dislike about ConnectWise ScreenConnect? Only one issue I noticed was sometimes although the agent is on some machines, no prompt comes up and it ...

"ConnectWise Control Review from Drew"

What do you like best about ConnectWise ScreenConnect? It provides seamless remote access to our end user machines, allows us to run commands, and even deploy software and transfer files What do you dislike about ConnectWise ScreenConnect? It is a bit pricy, but overall the product is great What problems is ConnectWise ScreenConnect solving and how is that benefiting you? Allowing us to remote into client machines, either attended or unattended, as well as create new remote sessions for ...

"The Best Remote Tool"

What do you like best about ConnectWise ScreenConnect? ConnectWise Control has so many features, not just remote access. It has a screenshot view, system specs, command prompt, logs, and services access without remoting in. Its best feature, though, is the Backstage remote - enabling engineers to remote in behind the scenes and run tools without interruption to the end user. What do you dislike about ConnectWise ScreenConnect? Many of the features require a higher license - plus, if self ...