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Compare ConnectWise Control vs GoTo Resolve

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Overview

Description

ConnectWise Control is a secure, browser-based, remote access software that empowers your help desk technicians to securely connect to endpoints managed by the ConnectWise Automate cloud ... Read More

Introducing GoTo Resolve, the ultimate remote support management tool by GoToAssist. With its tagline of "Gain customers' loyalty through timely support," businesses can now provide ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $39 , Billed Yearly
Free Trial Availability
Spotsaas Score

8.9/10

9.3/10

User Ratings
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Software Demo

Demo

Features

Total Features

6 Features

7 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • Not Available
          • $39 , Billed Yearly
          Pricing Plans
          • Not Available
          • Service Desk

            • Full features and functionality for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges

            • 24-hour-a-day, 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team

            • Free upgrades

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          • GoToAssist

            • 1 Agent

            • Agent Console

            • File Transfer

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          Other Details

          Organization Types supported
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          671

          Very Good

          112

          Good

          67

          Poor

          30

          Terible

          61

          Excellent

          256

          Very Good

          140

          Good

          18

          Poor

          0

          Terible

          3

          Expert's Review generated by AI

          ConnectWise ScreenConnect has garnered high praise for its comprehensive toolbox for remote support, making it a standout solution in the market. Users appreciate its array of functionalities, ...Read more

          GoTo Resolve (formerly GoToAssist) has garnered positive feedback in the past 12 months for its user-friendly interface, seamless remote assistance, and efficient desktop support features. Users ...Read more

          Pros and Cons
          • Simplifies remote support with a comprehensive toolbox for efficient troubleshooting, file transfer, live chat, and multi-monitor support.

          • Easy to connect to clients with customizable toolbox and multi-monitor feature for enhanced user experience.

          • Intuitive UI with customization options, seamless communication, and efficient machine access.

          • Provides efficient remote access, file transfer, and command execution, enhancing productivity.

          • Potential learning curve for new users due to the extensive range of features available.

          • Limited support options with chat-based or email support, lack of telephone support.

          • User-friendly interface with minimal interruptions during product usage.

          • Easy access with straightforward GUI and seamless troubleshooting options.

          • Quick installation process and excellent support for desktop and service desk issues.

          • Fantastic AI features for quick issue diagnosis and resolution.

          • Some users may face challenges with software installation, requiring extra time.

          • Limited customer support and lack of a free trial option could be drawbacks for some users.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          Media and Screenshots

          Screenshots
          screenshots

          12 Screenshots

          No screenshots available.

          Videos
          video-0

          3 Videos

          video-0

          4 Videos

          Alternatives

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both ConnectWise Control and GoTo Resolve offer a Free Trial.

          ConnectWise Control is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          GoTo Resolve is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of GoTo Resolve begins at $39/Month when Billed Yearly, while pricing details for ConnectWise Control are unavailable.

          Some top alternatives to ConnectWise Control includes Zoho Assist, ScreenMeet, RemotePC, BeyondTrust Remote Support, TeamViewer, VNC Connect, AnyDesk, Splashtop Remote Support, Instant Housecall, Splashtop Business Access, NinjaOne (NinjaRMM) and GoTo Resolve.

          Some top alternatives to GoTo Resolve includes Zoho Assist, ScreenMeet, GoToMyPC, TeamViewer, AnyDesk, Instant Housecall, LogMeIn Pro, RescueAssist, FixMe.IT and LogMeIn Rescue.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].