List of Contact Center Operations Software for SMBs in 2025

Showing 21-40 out of 54

List of the Best Contact Center Operations Software For Small Business as of April 2025

Five9

Exceptional customer service, simplified.

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4.1

(291)

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Product Description

Five9 offers next generation cloud and on-premise software for your contact center to deliver exceptional customer service. Outstanding features include: a lightning fast call center, advanced queuing and escalation policies, unified agent communications, and automated business rules to keep ...

Pricing

Five9 offers custom pricing plan

QEval

Instant insights for smarter customer service decisions.

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4.0

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Product Description

QEval is customer contact center operations' software that provides real-time insight into customer contact teams' performance. It supports a context-driven approach to decision-making, enabling customer service managers to analyze information and make sense of it instantly in order to optimize ...

Pricing

Free Trial available

QEval offers custom pricing plan

ice Contact Center

Boost efficiency and cut costs with ice Contact Center.

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4.0

(10)

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Product Description

The ice Contact Center software is designed for all businesses, large or small, who want to increase the productivity of their agents and reduce the cost of supporting their customer service initiatives. The real-time nature of ice means that business will see performance metrics in near-real ...

Pricing

ice Contact Center offers custom pricing plan

Zultys MXIE

Empowering businesses, delighting customers.

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3.9

(28)

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Product Description

Zultys Contact Center Operations Software offers innovative features that bring benefits to the business and helps user to stay ahead of competition. With enhanced analytics, mobility, adaptability, and many other capabilities, MXIE is the software that makes business agent more productive, ...

Pricing

Zultys MXIE offers custom pricing plan

CxEngage

Empower agents, elevate performance.

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3.6

(10)

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Product Description

CxEngage is contact center Operations' software designed to increase agent effectiveness, improve performance and streamline operations. CxEngage allows business to track the data with real-time dashboard reporting and analytics. Easily manage large volumes of calls through a single portal and ...

Pricing

CxEngage offers custom pricing plan

DYL Business Phone Service

Boost your call center profits with DYL.

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3.6

(7)

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Product Description

DYL Business Phone Service lets business use their existing phone systems and nontraditional data sources to help make contact centers more profitable. The software, which is easy to install, facilitates greater responsiveness of operators, improves agent quality monitoring, and enhances ...

Pricing

Starts from $85/User/Month

LiveOps

Simplify and streamline your customer service operations.

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3.4

(6)

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Product Description

LiveOps Contact Center Operations software helps agents resolve inbound customer service and sales issues faster. With LiveOps, user can provide exceptional customer service via phone, chat and social media. Improve qualitative metrics with our insights into customers and agents. In few clicks, ...

Pricing

LiveOps offers custom pricing plan

Vonage Contact Center

Revolutionize your customer service experience with Vonage Contact Center.

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3.3

(70)

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Product Description

Vonage Contact Center is a powerful multichannel contact center operations software with sophisticated routing logic and built-in statistics, designed to boost the customer service effectiveness. Designed to compete with the most advanced enterprise contact center software products, Vonage ...

Pricing

Vonage Contact Center offers custom pricing plan

Variphy

Revolutionize your data analysis with Variphy.

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Product Description

Revolutionize your reporting and data analysis experience with Variphy. This SaaS software enriches CDR reports and calls by providing customizable dashboards, widgets, and wallboards. Access real-time data at your fingertips through web-based reports, tailored for administrators, agents, and ...

Pricing

Variphy offers custom pricing plan

CloudCall

Unleash the power of conversations for business success.

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Product Description

CloudCall is the ultimate solution for businesses looking to thrive by leveraging the power of conversations. Seamlessly integrating with CRM systems, it not only unifies all interactions but also ensures higher data quality and efficiency. With an easy-to-use interface, CloudCall simplifies ...

Pricing

CloudCall offers custom pricing plan

ipSCAPE

Transforming customer engagement one call at a time.

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Product Description

Revolutionize the way you engage with customers and provide top-notch business experiences with ipSCAPE. This versatile, cloud-based call center software offers omnichannel capabilities to automate your personalized communications. Record calls with ease, whether automatically or upon agent ...

Pricing

ipSCAPE offers custom pricing plan

8x8

Empower your contact center with 8x8.

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Product Description

The 8x8 Contact Center Operation Software is a complete contact center solution with all the tools need to provide top-quality service and delight the customers. From the agent desktop to management dashboards, it provides the power and flexibility to communicate effectively at competitive ...

Pricing

Free Trial available

Starts from $12/User/Month

Authkey

Revolutionize your communication experience with Authkey.

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Product Description

Authkey is a leading multi-channel CPaaS platform offering comprehensive APIs designed to enhance communication capabilities for enterprises. The platform supports various channels, including business messaging, voice, email, WhatsApp Business, OTP authentication solutions, and Google RCS. With ...

Pricing

Free Trial available, Try Now

Authkey offers custom pricing plan

Ringflow

Revolutionize customer interactions with AI-powered innovation.

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Product Description

Ringflow's AI-powered cloud contact center offers seamless, efficient, and revolutionary customer interactions. Ringflow stands as the epitome of technological advancement in the realm of cloud contact centers. With its AI-powered capabilities and robust infrastructure, Ringflow sets a new ...

Pricing

Free Trial available, Try Now

Starts from $9.99/month

Teloz

Transforming customer service with advanced AI technology.

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Product Description

Teloz is the pinnacle of advanced technology in the world of cloud contact centers. Teloz is an AI-powered solution that offers an omnichannel experience, combining the latest features with unparalleled efficiency. With its state-of-the-art cloud contact center, Teloz ensures seamless customer ...

Pricing

Free Trial available, Try Now

Teloz offers custom pricing plan

Cordless

Revolutionize customer support with AI-powered conversation intelligence.

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Product Description

Introducing Cordless: a cutting-edge call centre solution designed to revolutionize customer support. This innovative platform offers unparalleled conversation intelligence, empowering support teams with invaluable insights for enhanced customer interactions. Cordless sets itself apart by ...

Pricing

Free Trial available, Try Now

Cordless offers custom pricing plan

Salient

Efficiency, security, and exceptional customer experiences.

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Product Description

Introducing Salient, a groundbreaking solution designed to transform the way consumer lenders engage with their clients. Serving as your all-in-one contact center solution, Salient empowers you to streamline customer interactions with ease and efficiency across various communication channels ...

Pricing

Salient offers custom pricing plan

VoiceGenie.AI

Elevate your interactions with cutting-edge conversational AI.

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Add to compare

Product Description

Experience the power of VoiceGenie.AI, a cutting-edge generative voice bot tailored for interactive sales that is brought to you by the esteemed team at Oriserve. This innovative platform leverages industry-leading technologies to enhance customer interactions and streamline processes across ...

Pricing

VoiceGenie.AI offers custom pricing plan

Oki-Toki

Transforming customer service, one channel at a time.

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Add to compare

Product Description

Discover Oki-Toki, the groundbreaking solution for call center software needs. This revolutionary omnichannel platform is the ultimate answer for all customer service requirements. Oki-Toki stands out as the only of its kind, offering a diverse range of communication channels at your disposal, ...

Pricing

Free Trial available

Oki-Toki offers custom pricing plan

LiveVox

Revolutionize your customer interactions with LiveVox.

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Add to compare

Product Description

LiveVox is a leading software platform that facilitates 14 billion interactions yearly. Combining a range of powerful features, LiveVox ensures excellent customer and agent experiences. Our solution also incorporates advanced Omnichannel communication, WFO & CRM capacities to reduce compliance ...

Pricing

LiveVox offers custom pricing plan

Best Contact Center Operations Software For Small Business

Five9

Exceptional customer service, simplified.

Five9 offers next generation cloud and on-premise software for your contact center to deliver exceptional customer service. Outstanding features include: a lightning fast call center, advanced queuing and escalation policies, unified agent communications, and automated business rules to keep ...

QEval

Instant insights for smarter customer service decisions.

QEval is customer contact center operations' software that provides real-time insight into customer contact teams' performance. It supports a context-driven approach to decision-making, enabling customer service managers to analyze information and make sense of it instantly in order to optimize ...

ice Contact Center

Boost efficiency and cut costs with ice Contact Center.

The ice Contact Center software is designed for all businesses, large or small, who want to increase the productivity of their agents and reduce the cost of supporting their customer service initiatives. The real-time nature of ice means that business will see performance metrics in near-real ...

Zultys MXIE

Empowering businesses, delighting customers.

Zultys Contact Center Operations Software offers innovative features that bring benefits to the business and helps user to stay ahead of competition. With enhanced analytics, mobility, adaptability, and many other capabilities, MXIE is the software that makes business agent more productive, ...

CxEngage

Empower agents, elevate performance.

CxEngage is contact center Operations' software designed to increase agent effectiveness, improve performance and streamline operations. CxEngage allows business to track the data with real-time dashboard reporting and analytics. Easily manage large volumes of calls through a single portal and ...

DYL Business Phone Service

Boost your call center profits with DYL.

DYL Business Phone Service lets business use their existing phone systems and nontraditional data sources to help make contact centers more profitable. The software, which is easy to install, facilitates greater responsiveness of operators, improves agent quality monitoring, and enhances ...

LiveOps

Simplify and streamline your customer service operations.

LiveOps Contact Center Operations software helps agents resolve inbound customer service and sales issues faster. With LiveOps, user can provide exceptional customer service via phone, chat and social media. Improve qualitative metrics with our insights into customers and agents. In few clicks, ...

Vonage Contact Center

Revolutionize your customer service experience with Vonage Contact Center.

Vonage Contact Center is a powerful multichannel contact center operations software with sophisticated routing logic and built-in statistics, designed to boost the customer service effectiveness. Designed to compete with the most advanced enterprise contact center software products, Vonage ...

Variphy

Revolutionize your data analysis with Variphy.

Revolutionize your reporting and data analysis experience with Variphy. This SaaS software enriches CDR reports and calls by providing customizable dashboards, widgets, and wallboards. Access real-time data at your fingertips through web-based reports, tailored for administrators, agents, and ...

CloudCall

Unleash the power of conversations for business success.

CloudCall is the ultimate solution for businesses looking to thrive by leveraging the power of conversations. Seamlessly integrating with CRM systems, it not only unifies all interactions but also ensures higher data quality and efficiency. With an easy-to-use interface, CloudCall simplifies ...

ipSCAPE

Transforming customer engagement one call at a time.

Revolutionize the way you engage with customers and provide top-notch business experiences with ipSCAPE. This versatile, cloud-based call center software offers omnichannel capabilities to automate your personalized communications. Record calls with ease, whether automatically or upon agent ...

8x8

Empower your contact center with 8x8.

The 8x8 Contact Center Operation Software is a complete contact center solution with all the tools need to provide top-quality service and delight the customers. From the agent desktop to management dashboards, it provides the power and flexibility to communicate effectively at competitive ...

Authkey

Revolutionize your communication experience with Authkey.

Authkey is a leading multi-channel CPaaS platform offering comprehensive APIs designed to enhance communication capabilities for enterprises. The platform supports various channels, including business messaging, voice, email, WhatsApp Business, OTP authentication solutions, and Google RCS. With ...

Ringflow

Revolutionize customer interactions with AI-powered innovation.

Ringflow's AI-powered cloud contact center offers seamless, efficient, and revolutionary customer interactions. Ringflow stands as the epitome of technological advancement in the realm of cloud contact centers. With its AI-powered capabilities and robust infrastructure, Ringflow sets a new ...

Teloz

Transforming customer service with advanced AI technology.

Teloz is the pinnacle of advanced technology in the world of cloud contact centers. Teloz is an AI-powered solution that offers an omnichannel experience, combining the latest features with unparalleled efficiency. With its state-of-the-art cloud contact center, Teloz ensures seamless customer ...

Cordless

Revolutionize customer support with AI-powered conversation intelligence.

Introducing Cordless: a cutting-edge call centre solution designed to revolutionize customer support. This innovative platform offers unparalleled conversation intelligence, empowering support teams with invaluable insights for enhanced customer interactions. Cordless sets itself apart by ...

Salient

Efficiency, security, and exceptional customer experiences.

Introducing Salient, a groundbreaking solution designed to transform the way consumer lenders engage with their clients. Serving as your all-in-one contact center solution, Salient empowers you to streamline customer interactions with ease and efficiency across various communication channels ...

VoiceGenie.AI

Elevate your interactions with cutting-edge conversational AI.

Experience the power of VoiceGenie.AI, a cutting-edge generative voice bot tailored for interactive sales that is brought to you by the esteemed team at Oriserve. This innovative platform leverages industry-leading technologies to enhance customer interactions and streamline processes across ...

Oki-Toki

Transforming customer service, one channel at a time.

Discover Oki-Toki, the groundbreaking solution for call center software needs. This revolutionary omnichannel platform is the ultimate answer for all customer service requirements. Oki-Toki stands out as the only of its kind, offering a diverse range of communication channels at your disposal, ...

LiveVox

Revolutionize your customer interactions with LiveVox.

LiveVox is a leading software platform that facilitates 14 billion interactions yearly. Combining a range of powerful features, LiveVox ensures excellent customer and agent experiences. Our solution also incorporates advanced Omnichannel communication, WFO & CRM capacities to reduce compliance ...

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