Five9 Reviews in January 2025: User Ratings, Pros & Cons

"Easy to build, easy to manage, easy to expand rapidly, easy to get a hold of support."

What do you like best about Five9? I found that it was easy to learn how to build and run the system through their online documentation and classes, and have very little problems building out new campaigns or IVR scripts because of the general simplicity of the platform.

"Great platform for seamlessly calling"

What do you like best about Five9? It has a great feature of taking notes while on a call which makes it easier for us to document the conversation with the customers. It saves time and manual labor. Five9 allows to transfer the call within one's own company. It is easy, reliable and good to navigate platform.

"works best for incoming calls"

What do you like best about Five9? we use five9 as a autodialer tool, it is best way to use for calls to auto connect without doing so much efforts, you have also notes and also you can records calls

"It is easy to use and you can go back to all the calls and recent contacts you've interacted with"

What do you like best about Five9? the recent contacts and the seamless way of dialling vs conventional phones What do you dislike about Five9?

"Great customer service"

What do you like best about Five9? Any time you have an issue technical support is right there for you. They keep you informed throughout the day on the progress of your issue and its resolution.

"Five9"

What do you like best about Five9? It's ease of use and efficiency on customer experiences. What do you dislike about Five9?

"Five9 is the best tool"

What do you like best about Five9? The upside for Five9 is that it is easy to access, and very friendly tool What do you dislike about Five9?

"Communication and Calibration on its finest!"

What do you like best about Five9? Used this dialer/CRM for quite some time, and I can say that this is the most reliable, convenient, and easy to navigate as most of their features are user-friendly!

"Dialler / CRM as its finest"

What do you like best about Five9? What I like the most about the Five9 is such straightforward with, convenient features that are so friendly for the user, and it has manual features hands free!!

"9 to 5 made easy"

What do you like best about Five9? What I liked about Five9 the most was that it allowed for the team to be listed and organized in a way that allowed it to be easy to understand even with little to no training.