Five9

It is an amazing platform

PROS & CONS What are the best aspects of this product? It has a simple interface that makes it easy to use. It allows our agents to communicate smoothly with our customers. What aspects are problematic or could work better? Our experience using Five9 has been spectacular. It is by far the greatest software we've used. Nothing bad to say about it. What specific problems in your company were solved by this product? Working from home, especially during this pandemic was made possible by ...

It does all the work for you

PROS & CONS What are the best aspects of this product? There's a feature where calls can be served up to agents directly. This makes our work more efficient. What aspects are problematic or could work better? The virtual call center needs an upgrade. The column settings should also be customizable as we have specific requirements. What specific problems in your company were solved by this product? We became efficient as our agents were able to maximize time with customers. Are you a ...

Five9 is your best choice

PROS & CONS What are the best aspects of this product? They are our partners. They do not treat as mere clients. Their customer service is very friendly and approachable. They are a great help to our team. What aspects are problematic or could work better? I have used Five9 for three years and I am proud to say that I have no issue with them. What specific problems in your company were solved by this product? We have a mutually beneficial relationship. They were able to provide us ...

Very user-friendly.

PROS & CONS What are the best aspects of this product? Unlike other solutions of its kind, Five9 is simple. It does not require unnecessary steps--it gets the job done easily and without hassle to users. Setting it up had been a breeze too. All we needed were a pair of earphones and voila--it's easy to answer calls wherever our agents may be. We've been using this for more than a year now, and our productivity has definitely skyrocketed. This is a great tool that simplifies our work ...

Perfect for a start-up team like ours.

PROS & CONS What are the best aspects of this product? Five9 is a solution that really respects the needs of their clients. Given the nature of my job, I initially required a couple of services and specific capabilities hooked into my Five9 account. The customer support had been great in assisting me set-up my account. They were also quick to install the additional functionalities that I needed. What aspects are problematic or could work better? It's a tall order to share your account ...

Offers great support!

PROS & CONS What are the best aspects of this product? I've been using this every day for the past few years, and I'm pretty happy about it. Thanks to it, my team and I are now a well-oiled machine. Whenever we encounter any issues, the support team are always at-the-ready to extend their help. What aspects are problematic or could work better? For now, I see myself working with Five9 in the long run. Everything about it just works for me and our workflow. What specific problems in ...

I love everything about this!

PROS & CONS What are the best aspects of this product? Five9 makes it easy for me to track my calls--pending or otherwise. It is a catalyst to my productivity at work. Thanks to it, I no longer forget to call back customers and record important conversations. What aspects are problematic or could work better? I don't have any issues with Five9--it works great! What specific problems in your company were solved by this product? Five9 makes it easy for me to contact customers and save ...

Five9 is your best choice

PROS & CONS What are the best aspects of this product? They are our partners. They do not treat as mere clients. Their customer service is very friendly and approachable. They are a great help to our team. What aspects are problematic or could work better? I have used Five9 for three years and I am proud to say that I have no issue with them. What specific problems in your company were solved by this product? We have a mutually beneficial relationship. They were able to provide us ...

It is an amazing platform

PROS & CONS What are the best aspects of this product? It has a simple interface that makes it easy to use. It allows our agents to communicate smoothly with our customers. What aspects are problematic or could work better? Our experience using Five9 has been spectacular. It is by far the greatest software we've used. Nothing bad to say about it. What specific problems in your company were solved by this product? Working from home, especially during this pandemic was made possible by ...

It does all the work for you

PROS & CONS What are the best aspects of this product? There's a feature where calls can be served up to agents directly. This makes our work more efficient. What aspects are problematic or could work better? The virtual call center needs an upgrade. The column settings should also be customizable as we have specific requirements. What specific problems in your company were solved by this product? We became efficient as our agents were able to maximize time with customers. Are you a ...