CxEngage Reviews in January 2025: User Ratings, Pros & Cons

"Best omnichannel on the market!"

What do you like best about Lifesize CxEngage? I love the fact that you don't need to get a lot of hardware for your call center to run, only a simple computer with a pair of headsets and that's all you have to use to take calls, or even to chat, send/receive SMS or emails! You can integrate with lots of services and other software such as Zendesk, Salesforce, Twilio, and anything that you can communicate via a REST API. It's simply amazing.

"SERENOVA "

What do you like best about Lifesize CxEngage? I Enjoy using the platform while I am working my business its simple and easy to use and it works quickly updates are kept up and it's smooth operating It's user friendly and it's not a hard system to get used too what I enjoy about this product is it helps me when it comes to transfers and conferences the ease of access makes it simple to use even to those not as experienced.

"Great Support, Great Product"

What do you like best about Lifesize CxEngage? Product has a single dash board for all functions, including omnichannel, reporting, recording, and workforce management. Easy and intuitive interface. Easy to train, well thought out design. Support is stellar and always helpful. Does a great job supporting work from home.

"CxEngage"

What do you like best about Lifesize CxEngage? As a cloud based contact center software, CxEngage offer a user controlled setup and lots of options to solve the complexities of communicating with Customers and Clients. I like the way I am able to use it anywhere (home, work, cell).

"It has improved customer satisfaction by routing to the right support engineer"

What do you like best about Lifesize CxEngage? The fact a customer does not have to provide his case number etc makes it a pleasant experience for our customers. My support can log out during lunch etc. We also get a nice dashboard showing who has logged in etc

"simple and flexible"

What do you like best about Lifesize CxEngage? The ability to create customized reports What do you dislike about Lifesize CxEngage?

"Decent alternative to managing your own contact lines"

What do you like best about Lifesize CxEngage? It's better than having your phones ring off the hook, but it's not a perfect solution What do you dislike about Lifesize CxEngage?

"Great at what it does, Sometimes a bit Wonky"

What do you like best about Lifesize CxEngage? This software routes calls really well. Like, really well. You can tell it that you want to route calls to all kinds of dial points as well. You can route calls based on IVR's, you can route calls based on skillset, Liveops provides very in depth reporting for the active queue as well as allowing you to look at historic datapoints.

"LiveOps"

What do you like best about Lifesize CxEngage? It's easy to track my numbers for the day. It's easy to view your calls and handle time. You can customize your dashboard which is a plus. You can listen to previous calls.

"Good"

What do you like best about Lifesize CxEngage? Interactive and good for reviewing the companies and follow up. What do you dislike about Lifesize CxEngage?