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Compare Five9 vs Vonage Contact Center

Five9 - Contact Center Operations Software
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Overview

Description

Five9 offers next generation cloud and on-premise software for your contact center to deliver exceptional customer service. Outstanding features include: a lightning fast call center, ... Read More

Vonage Contact Center is a powerful multichannel contact center operations software with sophisticated routing logic and built-in statistics, designed to boost the customer service ... Read More

Free Trial Availability
  • No free trial
  • No free trial
User Ratings
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Software Demo

Demo

Pricing

Pricing Option
      Pricing Plans
      • Not Available
      • Not Available

      Other Details

      Organization Types supported
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      Platforms Supported
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Available
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      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      188

      Very Good

      68

      Good

      17

      Poor

      4

      Terible

      14

      Excellent

      40

      Very Good

      26

      Good

      4

      Poor

      0

      Terible

      0

      Expert's Review generated by AI

      No Expert ai Review available for the product

      Vonage Contact Center, formerly known as NewVoiceMedia, shines as a user-friendly solution that seamlessly integrates with Salesforce, making it a solid choice for sales phone systems. Users ...Read more

      Pros and Cons
      • Seamless integration with Salesforce, enhancing workflow efficiency for sales teams.

      • Excellent customer service and support, providing prompt assistance and guidance during implementation.

      • Easy to use, intuitive interface, allowing smooth operation for businesses.

      • Reliable call connectivity and functionalities, such as SMS, chat, and call reporting.

      • Some users find the system too technical, suggesting a better user interface for improved usability.

      • Limited marketplace selection for additional apps and connectors, impacting advanced functionality options.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Customers

      Customers
      Bsi financial services

      Bsi financial services

      Englishtown

      Englishtown

      Invenio Solutions

      Invenio Solutions

      No Customers information available.

      Media and Screenshots

      Screenshots
      CRM salesforce

      2 Screenshots

      No screenshots available.

      Videos
      video-0

      2 Videos

      video-0

      2 Videos

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      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Neither Five9 nor Vonage Contact Center offers a free trial.

      Five9 is designed for Large Enterprises, Medium Business and Small Business.

      Vonage Contact Center is designed for Large Enterprises, Medium Business and Small Business.

      Pricing details for both Five9 and Vonage Contact Center are unavailable at this time. Contact the respective providers for more information.

      Some top alternatives to Five9 includes Novanet Cloud Contact Center, Call Center Studio, Salesforce Service Cloud, Dialpad Contact Center, VCC Live, ice Contact Center, RingCentral Contact Center, CloudCall, Freshdesk Contact Center (Formerly Freshcaller) and CloudContactAI.

      Some top alternatives to Vonage Contact Center includes FIVE CRM, uContact, Call Center Studio, Aircall, UJET, VCC Live, Zultys MXIE, ice Contact Center, RingCentral Contact Center and Focus Contact Center.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].