ice Contact Center Reviews in January 2025: User Ratings, Pros & Cons

"Great experience and support"

What do you like best about ComputerTalk? What I like most about Computer is their amazing contact support and it is very easy to reach them via email and phones What do you dislike about ComputerTalk? What I dislike about Computer Talk is its administration console the interface of the administration console is not very user friendly and sometimes it is very hard to navigate What problems is ComputerTalk solving and how is that benefiting you? ComputerTalk is solving a very important issue ...

"Utilisation of computer talk"

What do you like best about ComputerTalk? It gives outstanding customer experience accross every communication channel. It gives contact centres and advanced IVR powered design tool. What do you dislike about ComputerTalk? It doesn't have a strong video chat. Also it's monotonous in nature. What problems is ComputerTalk solving and how is that benefiting you? It solves the omnichannel contact issue.

"Computer Talk"

What do you like best about ComputerTalk? This product has been extremely stable and reliable. What do you dislike about ComputerTalk? Back end admin can be a bit complicated compared to other prodcuts Recommendations to others considering ComputerTalk: Product delivers What problems is ComputerTalk solving and how is that benefiting you? Providing a stable and user friendly call center solution to our Customer Care Center

"Computer Talk has great support and their product is very reliable."

What do you like best about ComputerTalk? Computer talk has very good support. Contacting support is very easy and they are quick to answer the phones or emails. We use the ICE phone system and it is very reliable. What do you dislike about ComputerTalk? The ICE administrator console can be difficult to understand and you really need to know what you are doing if you want to make changes to the phone system. I wish the layout of the administrator console was a little more user ...

"Easy to use"

What do you like best about ComputerTalk? I have had experience with only one other CRM but this one was the most user friendly. My company has used it for years and has no plans to stop. It is a simple to learn product that can be customized. It helps my sales team record their progress and allows me to monitor their performance. What do you dislike about ComputerTalk? It's clunky and awkward. When searching for records it does a poor job of finding what I am looking for, even when I type ...

"ComputerTalk has saved one company money for about 20 years. "

What do you like best about ComputerTalk? ComputerTalk have been around for more than 20 years providing a good product for small business owner. The product is very affordable. ComputerTalk is like Skype and is mainly use for Business to Business contact. If you are new to using this meeting device the website has a tour that you can check out. When I use the product I tend to check out the home page to make sure I am not missing out on any new tool that can help make my meeting go smooth. ...

"Decent contact center application but with hiccups"

What do you like best about ComputerTalk? ComputerTalk ICE application is decent and support staff can try to accommodate your needs. What do you dislike about ComputerTalk? They experienced some hiccups with outages and changes during their upgrades, which could have been better communicated and discussed. What problems is ComputerTalk solving and how is that benefiting you? ComputerTalk is providing IVR system to direct calls from customer to our contact center. This helps us informing ...

"Excellent"

What do you like best about ComputerTalk? Voice commands function are really great. You not worry for typing anything just say and it's done What do you dislike about ComputerTalk? Nothing, but sometimes it takes wrong means. Recommendations to others considering ComputerTalk: Yes What problems is ComputerTalk solving and how is that benefiting you? Everything is going great.

"Inconvenient Ineffective Support"

What do you like best about ComputerTalk? It is difficult to use and less user friendly. Unlike systems, it overwhelms me with an administration console. The interface is nonintuitive and difficult to navigate which consumes me a lot of time and effort. What do you dislike about ComputerTalk? Some users experienced difficulties during upgrades I found that ComputerTalk was too complicated to communicate any changes. It does not have a video chat feature. There are issues with ComputerTalks ...

"Lack of Functionality"

What do you like best about ComputerTalk? ComputerTalk is not user friendly. Unlike platforms its not easy to navigate. The updates and changes are not easy to make. The back end admin is a bit complex initially once you get the hang of it it provides functionality. What do you dislike about ComputerTalk? ComputerTalk has its advantages in resolving communication issues and providing IVR systems there are some aspects that raise concerns for me. Their reservation booking application seems ...