LiveOps Reviews in January 2025: User Ratings, Pros & Cons

Hmm...

Hmm, I'm showing interest in this company, agents keep sending messages. Asking me to schedule a time for a chat or join a zoom meeting. I responded to the text messages saying what time I would be available. NO RESPONSE on their end both times until the next day!! Basically, saying the same thing in the text messages telling me to join a zoom. Or asking me to schedule a time for a zoom. Are real people even sending these text messages? The texts seem generated. I was at a zoom meeting ...

Helpful call center software

PROS & CONS What are the best aspects of this product? The good thing about this software is that you can route calls based on IVRs and on skillset. The software allows you to route calls to different dial points too. Liveops gives detailed reporting for all active queue and what’s more, allows you to keep data and to look at your historic data points. What aspects are problematic or could work better? When you are in different statuses in the phone panel, the time track doesn’t work ...

LiveOps has great functionality and intentions, but falls short with bugs and lack of integration

What do you like best? What I loved is that the product generally performs as promised. I was able to make dozens of dials quickly in a short amount of time and the records populated securely. What do you dislike? Ideally, it would be nice if the interface would be able to live inside the main platform I used, which was Salesforce CRM. I didn't like having to swivel-chair from screen to screen. It may be for a different reason, but I feel that because they weren't integrated, LiveOps ...

Expert

What do you like best? I enjoy the fact that everything is virtual. What do you dislike? There isn't anything not to like. It's an easy to use program. What problems are you solving with the product? What benefits have you realized? Easy to speak with clients virtually.

Great Phone

What do you like best? It is very easy to use, no training is really needed it is very straight forward. I really appreciate how it is easy to see your calls for the day and how long each call is. What do you dislike? Since it uses a pop up web browser window its easy to accidentally close without realizing. Recommendations to others considering the product: This is a great system and can be used together with other software to improve functionality. What problems are you ...

Helpful call center software

PROS & CONS What are the best aspects of this product? The good thing about this software is that you can route calls based on IVRs and on skillset. The software allows you to route calls to different dial points too. Liveops gives detailed reporting for all active queue and what’s more, allows you to keep data and to look at your historic data points. What aspects are problematic or could work better? When you are in different statuses in the phone panel, the time track doesn’t work ...