The Genesys Cloud CX™ platform is a trusted, industry-leading cloud-based call center and customer experience (CX) solution used by enterprises of all sizes worldwide. It seamlessly integrates insights across teams, tools, and interactions, empowering businesses to address customer needs effortlessly. By enabling multi-channel engagement—spanning chat, email, text, and social media—Genesys Cloud CX transforms customer interactions at every touchpoint. The platform leverages smart automation and predictive AI to drive successful outcomes, routing to human agents when necessary. With its all-in-one suite of digital capabilities, real-time dashboards, and weekly updates, Genesys Cloud CX enhances employee performance, simplifies management, and provides actionable analytics. The platform’s composable architecture allows businesses to extend capabilities with hundreds of third-party integrations, offering a flexible solution for scalable innovation and exceptional customer experiences.
Disclaimer: Pricing information for Genesys Cloud CX is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .
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Genesys Cloud CX is a Call Center Software. Genesys Cloud CX offers Call Logging, Live Chat, Call Monitoring, Auto Call Recording, Queue Management (Calls) and many more functionalities.
Some top alternatives to Genesys Cloud CX includes and undefined.
No, Genesys Cloud CX doesn't provide API.
No, Genesys Cloud CX doesn't provide mobile app.
Genesys Cloud CX is located in Menlo Park, CA
Genesys Cloud CX offers Subscription pricing model
We don't have information regarding integrations of the Genesys Cloud CX as of now.
The starting price of Genesys Cloud CX is $75/user/month when yearly
