Compare Genesys Cloud CX vs Nextiva

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Genesys Cloud CX Get Quote Get Quote	Nextiva (6255) Visit website Visit Website *sponsored

Overview
Affiliate Disclosure

Description	The Genesys Cloud CX™ platform is a trusted, industry-leading cloud-based call center and customer experience (CX) solution used by enterprises of all sizes worldwide. It seamlessly ... Read More	NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More
Entry Level Pricing	Starts from $75 , yearly	Starts from $18.95 , Billed Yearly
Free Trial Availability	No free trial	Get Free Trial
Spotsaas Score	Not Available	9.6/10
User Ratings		4.4 (1473)
	Get Quote	Visit website

Software Demo

Demo	View demo	View demo

Features

Total Features	27 Features	8 Features
Unique Features
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Pricing

Pricing Option
Starting From	$75 , yearly	$18.95 , Billed Yearly
Pricing Plans	Genesys Cloud CX 1 $75 /user/month Get Started Voice channel Call routing Speech-enabled IVR Show more + Genesys Cloud CX 2 $115 /user/month Get Started Digital channels Voice channel Omnichannel routing Show more + Genesys Cloud CX 3 $155 /user/month Get Started Digital channels Voice channel Omnichannel routing Show more +	Essential (Business communication) Get Started 7-Day Free Trial right arrow icon Unlimited voice & video calling Auto-attendant & toll free numbers Show more + Professional (Business Communication) Get Started Everything in Essential, Plus Unlimited conference calls, 40 participants Unlimited video conferencing, up to 250 participants Show more + Enterprise (Business Communication) Get Started Get a Demo right arrow icon Everything in Professional, Plus Unlimited participants on voice & video conferencing Show more + Browse all pricing plans
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Individuals Large Enterprises Medium Business Small Business Freelancers	Individuals Large Enterprises Medium Business Small Business Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
	Get Quote	Visit Website

User Reviews

User Ratings	No reviews available for the product	4.4 (based on 1473 reviews)
Rating Distribution	No reviews available for the product	Excellent 5081 Very Good 612 Good 151 Poor 70 Terible 341
Expert's Review generated by AI	No Expert ai Review available for the product	Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a ...Read more
Pros and Cons		Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free. Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades. Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul. Smooth setup process and fast resolution of issues, enhancing user experience. Helpful and attentive representatives like Ed G and Fernanda who provide great assistance. Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution. Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Positive Reviews	No reviews available for the product	No reviews available for the product
		Read reviews

Integrations

Integration with other apps	Pivotal Tracker 4 (303 reviews) Kustomer 4.2 (381 reviews) Zendesk Support 4.3 (7934 reviews)	No Integration information available.

Customers

Customers	Virgin atlantic Nespresso Electrolux	No Customers information available.

Media and Screenshots

Screenshots	3 Screenshots	6 Screenshots
Videos	1 Videos	2 Videos

Alternatives

Alternatives	Nextiva 4.4	uContact 4.9 Call Center Studio 4.7 Grasshopper 3.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Nextiva offers Free Trial, but Genesys Cloud CX does not.

Genesys Cloud CX is designed for Large Enterprises, Medium Business and Small Business.

Nextiva is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Genesys Cloud CX Starts at $75/user/month when yearly whereas for Nextiva Starts at $18.95/User/Month when Billed Yearly.

Some top alternatives to Genesys Cloud CX includes and Nextiva.

Some top alternatives to Nextiva includes uContact, Call Center Studio, Grasshopper, Dialpad Contact Center, Vonage Contact Center, RingCentral Contact Center, ipSCAPE and OmniOMS Customer Communication Management Suite.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Genesys Cloud CX vs Nextiva

Genesys Cloud CX

Nextiva

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure