Kustomer Reviews in February 2025: User Ratings, Pros & Cons

"Remarkable Kustomer!"

What do you like best about Kustomer? What I really like about Kustomer since I have been used is for almost 8 months from the start that I used this platform as a Customer Service Representative this tool was help me a lot when it comes to assisting customers, easy to navigate and motivates to response quickly to resolve the customers concern. This platform must be share to other companies such us Business Processing Outsourcing can't deny that this tool really helps a lot. What do you ...

"Kustomer is easy!"

What do you like best about Kustomer? Kustomer is a great platform for interacting with our customers. I like the ability to change the color interface, easy navagation to find convesations quickly, and the integration with UJET! What do you dislike about Kustomer? I find Kustomer easy to use, and didn't encounter an issue with it so far. What problems is Kustomer solving and how is that benefiting you? We used Kustomer to handle incoming interactions from our customers ranging from chats, ...

"Outstanding!"

What do you like best about Kustomer? I like Kustomer because it's a necessity in my daily work routine. It has a very well-designed interface allowing me to deal with Chats, Calls, and Emails. The base structure allows me to keep track of my daily job, and, as a Customer Experience Associate, I can totally guarantee that Kustomer makes your job a lot easier. I have been handling chats for more than 1 year. Kustomer never disappointed, it never lagged or had problems loading, and it is a ...

"Kustomer is a really awesome workpartner!"

What do you like best about Kustomer? I really like using Kustomer. It is so efficient and it is a great helper. Kustomer is fast and easy to use. What do you dislike about Kustomer? So far there is nothing I can say against Kustomer. I am so pleased with the service I received from this product and the service we can give through it. What problems is Kustomer solving and how is that benefiting you? I use Kustomer every day to work. It helps us send internal emails as well as emails to our ...

"Kustomer is one of the user friendly to use on the field of call center"

What do you like best about Kustomer? The best thing about the kustomer is that it is fast and reliable in terms of connecting with the customers, even if it's email, chat, call or even reviews from different social medias. This Kustomer has it all!! It also tracks the reviews immediately and handles it perfectly so that you can maintain/track your satisfactory score within your team or just invidividual score. What do you dislike about Kustomer? Overall Kustomer is great tool that helps to ...

"Best Call center Tool"

What do you like best about Kustomer? Easy to use and edit and modify and all you interaction Chat, call , Emails, SMS, and surveys will be stored in one place, so far it's is the best RTM and call center tool I've used What do you dislike about Kustomer? Sometimes it is just slower while the internet is at a manageable speed for call center use, and the coloring with the new update is so bad. Only Two themes and not editable is kinda not acceptable for the other qualities Kustomer pro What ...

"Kustomer review!"

What do you like best about Kustomer? Kustomer integrates email, chat, and social media posts. As we're primarily with social media, it's easier to navigate between different LOBs and very convenient. What do you dislike about Kustomer? It's kinda hard to use multiple tabs as there's an error message. There's also no reminder that what you're sending, regardless if it's the notes, will be sent. What problems is Kustomer solving and how is that benefiting you? We can resolve issues that are ...

"User Friendly"

What do you like best about Kustomer? As a daily user of this tool, it amazes me how efficient Kustomer is when it comes to email, chat, and documentation. On top of that, the macros are helpful shortcuts that increase productivity. What do you dislike about Kustomer? I personally don't have anything that would discourage me from using Kustomer. The only thing that comes to mind is perhaps the ability to customize Kustomer's color background, aside from dark and white. What problems is ...

"Kustomer is handy."

What do you like best about Kustomer? I like the versatility of Kustomer. It's so easy to use as it is very functional. What do you dislike about Kustomer? None. Kustomer is great. All buttons of Kustomer is user friendly. What problems is Kustomer solving and how is that benefiting you? Kustomer helps in gathering all concerns related to our business. It easily detects all things associated with our client.

"The best CRM I have used"

What do you like best about Kustomer? This was the first CRM system that I worked with and after using a couple more, I can confirm that is the best one for me. Starting with the functional dark mode that is very important for me when I send so many hours daily in front of my computer. The intersections I handled were chats and emails, the distribution of these tickets were balanced, the templates were always functional. An amazing feature that I remember was that you could enable the ...