spotsaas-logo
Get Listed

8.5/10

Spot Score

MyAlice - Help Desk Software

MyAlice Alternatives and Competitors

Streamline your support, delight your customers.

Main Features

  • Self Service Portal
  • Live Chat
  • Alerts (Escalation)
  • Knowledge Base

Pricing

  • Starts from $27/Month when Billed Yearly

  • Free Trial available

Filter results

Sort by :

Recommended
Recommended
Score
Rating
Alphabetical

Features

+ Show 29 more

Share this page

Showing 1-10 out of 10

to-rated

List of the Top MyAlice alternatives as of December 2024

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

9.7/10

Spot Score

Zoho Desk - Help Desk Software

Zoho Desk

RECOMMENDED

Efficient support for all your business needs.

Add to compare

Product Description

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...

Read more

Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 10 more

Unique Features

  • Document Storage

  • Contract (SLA Management)

  • Community Forums

+ 1 more

Pricing

Free Trial available

Starts from $14/User/Month when Billed Yearly, also offers free forever plan

9.2/10

Spot Score

Zendesk Support - Help Desk Software

Zendesk Support

RECOMMENDED

Effortlessly manage customer requests with Zendesk Support.

Add to compare

Product Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization ...

Read more

Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 10 more

Unique Features

  • Document Storage

  • Contract (SLA Management)

  • Community Forums

+ 2 more

Pricing

Free Trial available, Try Now

Starts from $49/User/Month when Billed Yearly

ManageEngine ServiceDesk Plus - Service Desk Software

ManageEngine ServiceDesk Plus

RECOMMENDED

Solving IT problems, keeping businesses running smoothly.

Add to compare

Product Description

ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organizations, advanced features for IT Service Management, and much more - ...

Read more

Common Features

  • Incident Management

  • Knowledge Base

  • Self Service Portal

+ 1 more

Unique Features

  • Asset Management

  • Contract (SLA Management)

Pricing

Free Trial available

ManageEngine ServiceDesk Plus offers custom pricing plan

Freshservice - Service Desk Software

Freshservice

Streamline your support process with ease.

Add to compare

Product Description

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...

Read more

Common Features

No common features

Unique Features

No unique features

Pricing

Free Trial available

Starts from $19/User/Month when Billed Yearly

9.5/10

Spot Score

Freshdesk - Help Desk Software

Freshdesk

Empower your support team to excel.

Add to compare

Product Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with customers directly, via multiple channels like email, Twitter, Facebook and ...

Read more

Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 10 more

Unique Features

  • Contract (SLA Management)

  • Community Forums

  • AI based Chatbots

Pricing

Free Trial available, Try Now

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

9.8/10

Spot Score

LiveAgent - Help Desk Software

LiveAgent

Connect with your customers on all channels.

Add to compare

Product Description

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...

Read more

Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 10 more

Unique Features

  • Document Storage

  • Contract (SLA Management)

  • Community Forums

+ 9 more

Pricing

Free Trial available

Starts from $15/User/Month, also offers free forever plan

9.4/10

Spot Score

HelpDesk - Help Desk Software

HelpDesk

Streamline customer support and boost team productivity.

4.3

(25)

Add to compare

Product Description

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...

Read more

Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 10 more

Unique Features

  • Document Storage

  • Contract (SLA Management)

Pricing

Free Trial available

Starts from $29/User/Month when Billed Yearly

9.5/10

Spot Score

Jitbit Helpdesk - Help Desk Software

Jitbit Helpdesk

Streamline customer support with Jitbit Helpdesk.

4.4

(82)

Add to compare

Product Description

Jitbit's revolutionary help desk software allows to easily manage support requests. The easy-to-use software includes everything needed to create, track and resolve customer issues. Using Jitbit reduces the response time for customers and makes it easy for user to stay afloat of all the ...

Read more

Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 10 more

Unique Features

  • Document Storage

  • Contract (SLA Management)

  • Community Forums

Pricing

Free Trial available

Starts from $24.92/Month when Billed Yearly

Desky

Desky

Streamline support with a smart phone solution.

Add to compare

Product Description

Desky - a smart phone based help desk software. It is a software that runs on a Smart phone via a browser and provides a unified help desk interface for multiple locations, with a single point of management. On-demand Dialer enables users to interact with system from anywhere in the world at ...

Read more

Common Features

No common features

Unique Features

  • Organizational Charting

  • Meeting Room Booking

  • Mobile Booking

+ 2 more

Pricing

Desky offers custom pricing plan

8.3/10

Spot Score

ReadyDesk - Help Desk Software

ReadyDesk

Streamline your customer support effortlessly.

1.8

(4)

Add to compare

Product Description

ReadyDesk is a help desk and support ticket tracking application, featuring customer support tools such as knowledge base, FAQs and other items that can be used to improve customer service. This software provides complete unified front-end that allows to combine help desk and customer care, ...

Read more

Common Features

  • Social Media Integration

  • Multi-Channel Communication

  • Customizable Branding

+ 7 more

Unique Features

  • Document Storage

  • Contract (SLA Management)

Pricing

Starts from $9/Month