Spot Score

eGain Mail

Effortless support with eGain Mail.

3.7

(13)

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eGain Mail offers custom pricing plan

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Overview

Features

Pricing

Alternatives

Ratings

Media

Support

FAQs

What is eGain Mail?

Affiliate Disclosure

eGain offers a comprehensive Help Desk Software. Each of the applications are built around a visual service desk that provides an intuitive way for agents to handle customer requests while delivering the best Help Desk experience possible. The eGain mail software solution is an affordable, single-box, browser-based help desk solution. The solution offers tools for IT support personnel, full support staff, and front-line employees to manage help desk triage or field service-oriented activities.

Pricing

eGain Mail offers custom pricing plan

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

eGain Mail software demo

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eGain Mail Features

Show Feature Explanation

Features Score:

Alerts (Escalation)

Contract (SLA Management)

Knowledge Base

Automated Routing

Community Forums

Multi-Channel Communication

eGain Mail Pricing

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Free Trial

Not available

eGain Mail Pricing

eGain Mail offers custom pricing plan

Pricing Model

Paid Plans (Quotation Based )

Visit website

Pricing Plans

eGain Mail

Predefined workflows to manage incoming email and webform inquiries.
Service level agreement (SLA) triggers to automate email routing and monitoring.
Intelligent parsing of the content of all inbound email queries. Ability to send auto-responses and recommend responses to agents.
Tracking of all customer queries.
Complete customer information and interaction history, across channels, to email customer service agents, enabling informed interactions.

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eGain Mail Reviews & Ratings

3.7

Very Good

Based on 13 ratings & 13 reviews

Rating Distribution

Excellent

(7)

Very Good

(4)

Good

(2)

Poor

(0)

Terible

(0)

User Review

Shashank G

02/11/23

4 out of 5

"Good but not best for the Corporates dealing in Customer Services"

What do you like best about eGain Mail? eGain Mail helps companies manage large volumes of customer emails and web forms responsively and effectively. ...

Jeremiah W

01/23/23

5 out of 5

"Trusted the best web based email"

What do you like best about eGain Mail? I will be honest and say this is the most efficient trusted and reliable web based email i have ever used ...

Rajat K

12/28/22

4.5 out of 5

"eGain email and Chat is user friendly and its integrated with Cisco UCCE also called ECE."

What do you like best about eGain Mail? eGain is an excellent product and uses application multiple features if you know the background application ...

Amn J

12/20/22

4.5 out of 5

"#1 knowledge-powered AI platform for customer mail engagement-eGain"

What do you like best about eGain Mail? eGain is best for companies to manage customer emails and webforms responsively and effectively, so when you ...

View all Reviews

eGain Mail Support

Customer Service

Online

Location

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

eGain Mail is a Help Desk Software. eGain Mail offers Multi-Channel Communication, Knowledge Base, Contract (SLA Management), Community Forums, Automated Routing and many more functionalities.

Some top alternatives to eGain Mail includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice and BoldDesk.

No, eGain Mail doesn't provide API.

No, eGain Mail doesn't provide mobile app.

eGain Mail is located in NA

eGain Mail offers Quotation Based pricing model

We don't have information regarding integrations of the eGain Mail as of now.

The starting price is not disclosed by eGain Mail. You can visit eGain Mail pricing page to get the latest pricing.

Researched by Rajat Gupta