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7.6/10

Spot Score

eGain Mail - Help Desk Software

eGain Mail

Effortless support with eGain Mail.

3.7

(13)

Add to compare

eGain Mail offers custom pricing plan

What is eGain Mail?

eGain offers a comprehensive Help Desk Software. Each of the applications are built around a visual service desk that provides an intuitive way for agents to handle customer requests while delivering the best Help Desk experience possible. The eGain mail software solution is an affordable, single-box, browser-based help desk solution. The solution offers tools for IT support personnel, full support staff, and front-line employees to manage help desk triage or field service-oriented activities.

Pricing

  • eGain Mail offers custom pricing plan

Customer Type

  • Large Enterprises

  • Medium Business

  • Small Business

Platform Type

  • SaaS/Web/Cloud

Software demo

View demo

eGain Mail Features

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eGain Mail Reviews & Ratings

3.7

Very Good

Based on 13 ratings & 13 reviews

Rating Distribution

Excellent

(7)

Very Good

(4)

Good

(2)

Poor

(0)

Terible

(0)

User Review

Log in Required to View Reviews

SG

Shashank G

02/11/23

4 out of 5

"Good but not best for the Corporates dealing in Customer Services"

What do you like best about eGain Mail? eGain Mail helps companies manage large volumes of customer emails and web forms responsively and effectively. ...

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JW

Jeremiah W

01/23/23

5 out of 5

"Trusted the best web based email"

What do you like best about eGain Mail? I will be honest and say this is the most efficient trusted and reliable web based email i have ever used ...

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RK

Rajat K

12/28/22

4.5 out of 5

"eGain email and Chat is user friendly and its integrated with Cisco UCCE also called ECE."

What do you like best about eGain Mail? eGain is an excellent product and uses application multiple features if you know the background application ...

Read more

AJ

Amn J

12/20/22

4.5 out of 5

"#1 knowledge-powered AI platform for customer mail engagement-eGain"

What do you like best about eGain Mail? eGain is best for companies to manage customer emails and webforms responsively and effectively, so when you ...

Read more

eGain Mail Media

eGain Mail Support

Customer Service

Online

Location

NA

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

eGain Mail is a Help Desk Software. eGain Mail offers the following functionalities:

  • Multi-Channel Communication
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
Read More

Here's a list of the best alternatives for eGain Mail

No, eGain Mail doesn't provide API.

No, eGain Mail doesn’t provide mobile app.

eGain Mail is located in NA

eGain Mail offers Quotation Based pricing model

We don't have information regarding integrations of the eGain Mail as of now.