eGain Mail Reviews in January 2025: User Ratings, Pros & Cons

"Good but not best for the Corporates dealing in Customer Services"

What do you like best about eGain Mail? eGain Mail helps companies manage large volumes of customer emails and web forms responsively and effectively. There are pre-defined workflows to manage incoming email and web form inquiries. What do you dislike about eGain Mail? Too much granularity can result in too much work for businesses. Businesses can configure fine-grained co-browsing rules to disable read or edit access for agents but it can be cumbersome. What problems is eGain Mail solving ...

"Trusted the best web based email"

What do you like best about eGain Mail? I will be honest and say this is the most efficient trusted and reliable web based email i have ever used since. This has a lot of potential and i cant wait to have more people use it What do you dislike about eGain Mail? As of now i wish they allow us to explore more or be given access more so we can utilize everything What problems is eGain Mail solving and how is that benefiting you? Time management and accuracy on replying to customers and being ...

"eGain email and Chat is user friendly and its integrated with Cisco UCCE also called ECE."

What do you like best about eGain Mail? eGain is an excellent product and uses application multiple features if you know the background application functionality. Create Entry points, Block the special characters. What do you dislike about eGain Mail? Activity and Case ID are sometimes stuck in the mailbox, and the cause is mail not delivered. eGain has to match the compatibility with all the Browsers. What problems is eGain Mail solving and how is that benefiting you? Egan KB articles is ...

"#1 knowledge-powered AI platform for customer mail engagement-eGain"

What do you like best about eGain Mail? eGain is best for companies to manage customer emails and webforms responsively and effectively, so when you respond to inbound inquiries promptly and professionally every time with instant response. Some of the salient features which i liked are: 1. Fully web-based administration, which enables remote administration. 2. It has multichannel and as well as channel-specific analytics. 3. Best gain with eGain over user access and role authority. 4. Easy ...

"Feedback"

What do you like best about eGain Mail? Workflow templates to manage incoming email What do you dislike about eGain Mail? As of yet, I belive all features and functionality fits our needs. What problems is eGain Mail solving and how is that benefiting you? Tracking queries within a central pane of glass is really efficient, saving time and effort.

"Best customer Mail Management"

What do you like best about eGain Mail? Approaching email and webform enquiries are managed using predefined work processes. Contains administration-level triggers to automate email steering and checking. In-depth analysis of the content of all inbound email enquiries. Capability to deliver pre-programmed messages and direct professionals' responses. All client questions are answered and followed up. What do you dislike about eGain Mail? Because it lacks a notification manager, one ...

"Customer engagement platform, which in my opinion has no rival"

What do you like best about eGain Mail? The live chat software allows us to improve our overall performance; it is straightforward to get in touch with people extremely expert on this matter. What do you dislike about eGain Mail? In my opinion, it is straightforward once you are used to it, but at the beginning, for me, it was everything less easy. It takes some time to understand how everything works; perhaps a more extensive video tutorial can solve this out Recommendations to others ...

"Mail inbox well done with web access"

What do you like best about eGain Mail? The inbox is well structured, mails are automatically sorted and appointments are filtered out and transferred to the integrated calendar. The installation and integration of our mail addresses was done quickly. What do you dislike about eGain Mail? Unfortunately the maximum attachment size is limited, so we have to use external file sharing providers. What problems is eGain Mail solving and how is that benefiting you? The simplicity makes the ...

"It has helped us to get messages to each department faster, reducing the customer's response wait"

What do you like best about eGain Mail? It has allowed me to somewhat lighten the communications of my clients with my company, since it has been helping me to take a much more real handling of the emails I receive from my clients, which has allowed me to redirect them to the department corresponding, in such a way that they can be answered easily, quickly and effectively. Its ease of use is something quite remarkable too, since its interface has a fairly simple design that allows me to ...

"Best for Customer Services."

What do you like best about eGain Mail? Predefined workflows to manage incoming email and webform enquiries. Contains service level agreement (SLA) triggers to automate email routing and monitoring.Intelligent parsing of the content of all inbound email queries. Ability to send auto-responses and recommend responses to agents.Tracking of all customer queries. What do you dislike about eGain Mail? live chat option is missing. it would be a better option to have What problems is eGain Mail ...