eGain Mail In-depth Pricing Details

Predefined workflows to manage incoming email and webform inquiries.

Service level agreement (SLA) triggers to automate email routing and monitoring.

Intelligent parsing of the content of all inbound email queries. Ability to send auto-responses and recommend responses to agents.

Tracking of all customer queries.

Complete customer information and interaction history, across channels, to email customer service agents, enabling informed interactions.

Access to the centralized knowledge base that enables call center agents to accurately resolve complex inquiries and processes. The agents can also contribute to the knowledge base and capture invaluable expertise on the fly.

Varied collaboration options with experts within and outside the system.

Comprehensive analytics and real-time alarms for operational performance management