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Compare eGain Mail vs Tidio Helpdesk vs Zendesk Support vs Zoho Desk

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

eGain Mail - Help Desk Software

eGain Mail

(13)
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Get Quote
Tidio Logo

Tidio Helpdesk

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Overview
Affiliate Disclosure

Description

eGain offers a comprehensive Help Desk Software. Each of the applications are built around a visual service desk that provides an intuitive way for agents to handle customer requests while ... Read More

Tidio Helpdesk is an AI-powered support solution designed to enhance team efficiency and boost customer satisfaction. This intuitive platform streamlines ticket management, turning chaotic ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $24 , yearly
Free Trial Availability
  • No free trial
Spotsaas Score

7.6/10

Not Available

User Ratings

3.7

(13)
Get Quote
Visit website

Software Demo

Demo

View demo

View demo

Features

Total Features

6 Features

13 Features

Unique Features
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      Visit website

      Pricing

      Pricing Option
          Starting From
          • Not Available
          • $24 , yearly
          Pricing Plans
          • Not Available

          • Starter

            $29

            /month

            Get Started

            • Ideal for small businesses focused on enhancing customer satisfaction via live chat support.

            • Everything in Free plus:

            • 100 Handled Conversations

            Show more +

          • Growth

            $59

            /month

            Get Started

            • Ideal for teams of all sizes prioritizing customer service as their competitive advantage.

            • Everything in Starter plus:

            • 250 Handled Conversations

            Show more +

          • Plus

            $749

            /month

            Get Started

            • For businesses requiring better limits

            • additional integrations

            • advanced features

            Show more +

            • Browse all pricing plans
          View detailed pricing
          View detailed pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Not Available
          • Not Available
          Get Quote
          Visit Website

          User Reviews

          User Ratings

          3.7

          (based on 13 reviews)

          No reviews available for the product

          Rating Distribution

          Excellent

          7

          Very Good

          4

          Good

          2

          Poor

          0

          Terible

          0

          No reviews available for the product

          Expert's Review generated by AI

          No Expert ai Review available for the product

          Tidio Helpdesk is an impressive AI-powered support solution that optimizes team efficiency and enhances customer satisfaction. Its smart ticketing system ensures seamless organization, while ...Read more

          Pros and Cons

          No pros or cons available for the product

          • With a simple guided setup, teams can start using Tidio within minutes without extensive onboarding.

          • Businesses can manage customer interactions across live chat, email, WhatsApp, Instagram, and Messenger from a single dashboard.

          • The platform streamlines ticket management by automatically filtering, prioritizing, and routing tickets, ensuring faster resolutions.

          • Tidio leverages advanced AI to provide personalized, human-like responses, reducing workload and improving response efficiency.

          • Although AI-driven, complex or highly technical queries may still require human intervention, limiting full automation.

          • While effective for most businesses, larger enterprises may require more advanced customization options beyond Tidio’s standard features.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Read reviews

          Integrations

          Integration with other apps

          No Integration information available.

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          WordPress

          4.1

          (25641 reviews)
          HubSpot CRM
          HubSpot CRM

          4.2

          (10374 reviews)
          Membrain
          Membrain

          4.7

          (162 reviews)

          Customers

          Customers

          No Customers information available.

          Glovo

          Glovo

          Jaguar

          Jaguar

          Stanley

          Stanley

          Media and Screenshots

          Screenshots

          No screenshots available.

          Tidio Helpdesk

          4 Screenshots

          Videos
          video-0

          1 Videos

          video-0

          1 Videos

          Alternatives

          Alternatives
          Zendesk Support - Help Desk Software
          Zendesk Support

          4.3

          Zoho Desk - Help Desk Software
          Zoho Desk

          4.4

          Tidio Logo
          Tidio Helpdesk
          Zendesk Support - Help Desk Software
          Zendesk Support

          4.3

          Zoho Desk - Help Desk Software
          Zoho Desk

          4.4

          Add to Compare

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Tidio Helpdesk offers Free Trial, but eGain Mail does not.

          eGain Mail is designed for Large Enterprises, Medium Business and Small Business.

          Tidio Helpdesk is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of Tidio Helpdesk begins at $24/month when yearly, while pricing details for eGain Mail are unavailable.

          Some top alternatives to eGain Mail includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, HelpDesk, SysAid, Jitbit Helpdesk, eStreamDesk, CRMdesk, Rhino Support, EvantoDesk, HelpdeskEddy, Sitehelpdesk, LabiDesk and BoldDesk.

          Some top alternatives to Tidio Helpdesk includes Zendesk Support and Zoho Desk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA