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8.5

Spot Score

Astute Agent - Help Desk Software

Astute Agent

Efficiently manage and solve customer issues.

3.9

(5)

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Astute Agent offers custom pricing plan

What is Astute Agent?

Astute Agent is a help desk software for small and medium businesses and organizations. It provides three modules: Issue Manager, Knowledge Base and Mail Monitor. As an issue tracking system, users can open and close issues; as a Knowledge Base, it supports the recording and searching of frequently asked questions; as a Mail Monitor, it will automatically extract e-mails from clients' mailbox to log issues automatically.

Pricing

  • Astute Agent offers custom pricing plan

Customer Type

  • Large Enterprises

  • Medium Business

  • Small Business

Platform Type

  • SaaS/Web/Cloud

Astute Agent software demo

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Free Trial

  • Not available

Astute Agent Pricing

  • Astute Agent offers custom pricing plan

Pricing Model

  • Paid Plans (Quotation Based )

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Astute Agent Reviews & Ratings

3.9

Very Good

Based on 5 ratings & 2 reviews

Rating Distribution

Excellent

(0)

Very Good

(2)

Good

(0)

Poor

(0)

Terible

(0)

User Review

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UI

User in Information Technology and Services

07/19/18

3.5 out of 5

Easy to use

What do you like best? EPC is very easy to use and everything is mapped out for our team. What do you dislike? Error messages, cases wont save ...

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UI

User in Food Production

07/10/18

4 out of 5

Simple and Speedy

What do you like best? Astute generates from a huge database of information for me. It searched and summarizes things way quicker than the human ...

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Astute Agent Media

Astute Agent Customers

McDonald's-logo

McDonald's

BandG Foods-logo

BandG Foods

Domino's Pizza-logo

Domino's Pizza

Kroger-logo

Kroger

Conagra Brands-logo

Conagra Brands

TheCheesecake Factory-logo

TheCheesecake Factory

Astute Agent Support

Contact

+1 877-769-3750

Customer Service

Business Hours

Online

Location

Columbus, OH

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Astute Agent is a Help Desk Software. Astute Agent offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
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Here's a list of the best alternatives for Astute Agent

Here's a list of the best alternatives for Astute Agent

Yes, Astute Agent provides API.

No, Astute Agent doesn’t provide mobile app.

Astute Agent is located in Columbus, OH

Astute Agent offers Quotation Based pricing model

We don't have information regarding integrations of the Astute Agent as of now.