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8.5

Spot Score

Astute Agent - Help Desk Software

Astute Agent Reviews in January 2025: User Ratings, Pros & Cons

Efficiently manage and solve customer issues.

3.9

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Astute Agent offers custom pricing plan

Astute Agent Reviews & Ratings

3.9

Very Good

Based on 5 ratings & 2 reviews

Rating Distribution

Excellent

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Very Good

(2)

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Showing 1-2 out of 2

UI

User in Food Production

07/10/18

4 out of 5

Simple and Speedy

What do you like best? Astute generates from a huge database of information for me. It searched and summarizes things way quicker than the human minds capable of. All in all, the filters make sense. What do you dislike? Sometimes when sifting through thousands of cases it can get slow. Recommendations to others considering the product: If you need to do the same type of report every month, astute Is amazing for being able to set favourites - it makes my life so much easier. For ...

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UI

User in Information Technology and Services

07/19/18

3.5 out of 5

Easy to use

What do you like best? EPC is very easy to use and everything is mapped out for our team. What do you dislike? Error messages, cases wont save at times Recommendations to others considering the product: Problems occur often after updates What problems are you solving with the product? What benefits have you realized? Ease of access, there to resolve issues