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Compare Freshdesk vs SolarWinds Service Desk

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Overview

Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More

Entry Level Pricing
  • Starts from $15 , Billed Yearly
  • Starts from $19
Free Trial Availability
Spotsaas Score

9.5/10

Not Available

User Ratings
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Software Demo

Demo

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Features

Total Features

16 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $15 , Billed Yearly
        • $19
        Pricing Plans
        • Free

          • Integrated ticketing across email and social

          • Ticket Dispatch

          • Knowledge Base

          Show more +

        • Growth

          • Includes features of Free plan, plus

          • Automations

          • Collision Detection

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        • Pro

          • Includes features of Growth plan, plus

          • Multiple products

          • Includes up to 5000 Collaborators

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        • Browse all pricing plans
        • Not Available

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        549

        Very Good

        99

        Good

        11

        Poor

        7

        Terible

        56

        Excellent

        97

        Very Good

        61

        Good

        6

        Poor

        1

        Terible

        1

        Pros and Cons

        No pros or cons available for the product

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        Pearson

        Pearson

        Bridgestone

        Bridgestone

        Feefo

        Feefo

        No Customers information available.

        Media and Screenshots

        Screenshots
        Freshdesk

        6 Screenshots

        All Networked Devices

        6 Screenshots

        Videos
        video-0

        3 Videos

        video-0

        1 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Freshdesk and SolarWinds Service Desk offer a Free Trial.

        Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        SolarWinds Service Desk is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for Freshdesk Starts at $15/User/Month when Billed Yearly whereas for SolarWinds Service Desk Starts at $19/User/Month.

        Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

        Some top alternatives to SolarWinds Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, HelpDesk, SysAid, Sitehelpdesk, HESK and TechExcel ServiceWise.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].