Compare Freshdesk Contact Center (Formerly Freshcaller) vs Truly vs Voiptime vs Nextiva

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshdesk Contact Center (Formerly Freshcaller) (170) Get Quote Get Quote	Truly (150) Get Quote Get Quote	Voiptime (13) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more ... Read More	Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. ... Read More	Voiptime is a cloud-based call center software that provides a solution for contact centers. It handles all agents' interactions and provides all the necessary tools to manage their ... Read More
Entry Level Pricing	Starts from $15 , Billed Yearly	Starts from $55 , Billed Yearly	Not Available
Free Trial Availability	Free Trial available	Get Free Trial	No free trial
Spotsaas Score	9.1/10	8.9/10	8.8/10
User Ratings	4 (13)	4.6 (104)	4.9 (13)
	Get Quote	Get Quote	Get Quote

Software Demo

Demo		Truly has not given any software demo yet If you're the owner of this profile, add your demo.Contact us	Voiptime has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

Features

Total Features	7 Features	10 Features	10 Features
Unique Features
	Get Quote	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$15 , Billed Yearly	$55 , Billed Yearly	Not Available
Pricing Plans	Sprout Get Started Buy Local Numbers Buy Toll-free Numbers Inbound Caller ID Show more + Blossom Get Started Includes features of Sprout Plan, plus Number Porting Basic Call Queues Show more + Garden Get Started Includes features of Blossom plan, plus IVR (Phone Trees) Call Monitoring Show more + Browse all pricing plans	Growth Get Started Up to 10 Users CRM Integrations Desktop & Mobile Apps (Mac, Windows, Chrome, iOS, Android) Show more + Enterprise Get Started International Numbers & Calling Call Transcription Premium Deskphone & Conference Room Integration Show more +	Not Available
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Individuals Large Enterprises Medium Business Small Business Freelancers	Individuals Large Enterprises Medium Business Small Business Freelancers	Individuals Large Enterprises Medium Business Small Business Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get Quote	Get Quote	Get Quote

User Reviews

User Ratings	4 (based on 13 reviews)	4.6 (based on 104 reviews)	4.9 (based on 13 reviews)
Rating Distribution	Excellent 88 Very Good 66 Good 12 Poor 4 Terible 0	Excellent 114 Very Good 26 Good 6 Poor 4 Terible 0	Excellent 13 Very Good 0 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	Freshworks offers a suite of customer engagement tools that are greatly appreciated by users for their seamless integration and unified platform, which simplifies workflows and enhances ...Read more	Truly stands out as a reliable and intuitive tool for call management and integration with CRM systems like Salesforce. Users appreciate its ease of use, seamless integration, and the convenience ...Read more	Voiptime Cloud stands out as a robust and efficient call center solution, as highlighted by its users over the past 12 months. One of its key strengths is the intelligent call routing feature, ...Read more
Pros and Cons	Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows. Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks. Comprehensive Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media. User-Friendly Interface: Freshworks products have intuitive user interfaces that are easy to navigate and manage. Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support. Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.	Reliable metadata flow to CRM, enhancing efficiency. Desktop and mobile app availability for on-the-go usage. Easy dialing feature and user-friendly interface for seamless calls. Strong integration with Salesforce for efficient workflow and tracking. Intimidating richness of features for new users without adequate support. Limited customization options and marketplace for advanced functionalities.	Enhances call center efficiency by reducing call transfers and providing intelligent call routing. Easy to use and implement, with quick setup time. Two-way CRM integration for real-time access to client information during calls. Facilitates improved communication channels and customer service. The richness of features may be overwhelming for newcomers without proper support. Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

Integrations

Integration with other apps	Freshsales 4.6 (1395 reviews) Freshservice 4.4 (1491 reviews) Freshdesk 4 (5374 reviews)	No Integration information available.	Zapier 4.3 (3331 reviews)

Customers

Customers	Travix Blys Pirate Studios	Uber wework Wix	Toast MSV UA.TAO

Media and Screenshots

Screenshots	7 Screenshots	No screenshots available.	6 Screenshots
Videos	3 Videos	No videos available.	No videos available.

Alternatives

Alternatives	Nextiva 4.4 Freshsales 4.6 Zendesk Talk 4.3	Nextiva 4.4 FIVE CRM Calabrio One 4.2	Nextiva 4.4 TalkDesk 4.4 Dialer360 3.8

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Freshdesk Contact Center (Formerly Freshcaller) and Truly offer a Free Trial.

Freshdesk Contact Center (Formerly Freshcaller) is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Truly is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Freshdesk Contact Center (Formerly Freshcaller) Starts at $15/User/Month when Billed Yearly whereas for Truly Starts at $55/User/Month when Billed Yearly.

Some top alternatives to Freshdesk Contact Center (Formerly Freshcaller) includes Nextiva, Freshsales, Zendesk Talk, TalkDesk, Call Center Studio, Freshdesk, ClickDesk, Desky, Aircall and LeadDesk.

Some top alternatives to Truly includes Nextiva, FIVE CRM, Calabrio One, CallTools, Call Center Studio, TelebuHub, ImagineSales, TeleCapture, Aircall, My Hotline and Tracking Sales Calls.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Freshdesk Contact Center (Formerly Freshcaller) vs Truly vs Voiptime vs Nextiva

Freshdesk Contact Center (Formerly Freshcaller)

Truly

Voiptime

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure