Popular alternatives include Zendesk Support, Zoho Desk, Tidio Helpdesk, Support Hub and BoldDesk.
Yes, platforms like Zendesk Support, Zoho Desk, Tidio Helpdesk, Support Hub and BoldDesk offer free tiers suitable for small or mid-sized companies.
Key factors include Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Customizable Branding and pricing.
Tools like SysAid, LiveAgent, Help Scout, Zoho Desk and Freshdesk are best for small businesses for Help Desk Software.