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Compare Zendesk Sell vs ZIWO vs Nextiva

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ZIWO - Call Center Software
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Overview

Description

Zendesk Sell is the complete solution for selling online or in-person with any channel, product and pricing model. You can create offers, customize and personalize them, automate pricing ... Read More

ZIWO is recognized as the leading Cloud Contact Center Solution, making it the ideal tool for elevating customer service experiences. It not only enhances customer interactions with ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Starts from $109
Free Trial Availability
Spotsaas Score

9.1/10

8.9/10

User Ratings
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Software Demo

Demo

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Features

Total Features

29 Features

11 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $19 , yearly
          • $109
          Pricing Plans
          • Not Available
          • Not Available

          Other Details

          Organization Types supported
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          117

          Very Good

          25

          Good

          7

          Poor

          0

          Terible

          1

          Excellent

          28

          Very Good

          4

          Good

          1

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          Zendesk Sell (formerly Base CRM) has consistently received positive feedback for its intuitive and user-friendly interface, making it accessible even for beginners. Users universally appreciate ...Read more

          ZIWO has garnered positive feedback for its advanced features that enhance call center operations. Users appreciate the IVR feature, call detection by country code, and the ease of monitoring ...Read more

          Pros and Cons
          • Intuitive and user-friendly platform, with a minimal learning curve, even for non-technical users.

          • Seamless integration with other tools like Zendesk Support, G-Suite, Mailchimp, and PandaDoc enhances functionality and workflow.

          • Mobile-friendly application supports on-the-go productivity and lead management.

          • Robust automation features streamline tasks, reducing manual effort and improving efficiency.

          • Comprehensive reports and goal tracking support effective sales management and performance monitoring.

          • Limited integration and extension options, especially for bulk emails, phone systems, or advanced automation features without third-party tools.

          • Customization capabilities for reports, workflows, and user preferences feel limited and less flexible.

          • Performance issues like occasional slowness or audio drops in certain scenarios.

          • Automated detection of phone number country codes enhances convenience and efficiency.

          • Easy access and navigation through different options in the apps, improving user experience.

          • Excellent call tracking and recording capabilities contribute to operational efficiency.

          • User-friendly interface and design with continuous improvement efforts for better usability.

          • Ability to make calls remotely, facilitating work flexibility and productivity.

          • Occasional system freezes causing delays in operation.

          • Automatic logging out after page refresh affecting user experience.

          • Limitations in features availability, like call counting on the home page and call number search.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          Intermind

          Intermind

          Stapples

          Stapples

          Freshly

          Freshly

          No Customers information available.

          Media and Screenshots

          Screenshots

          No screenshots available.

          No screenshots available.

          Videos
          video-0

          2 Videos

          video-0

          5 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Zendesk Sell and ZIWO offer a Free Trial.

          Zendesk Sell is designed for Large Enterprises, Medium Business and Small Business.

          ZIWO is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Zendesk Sell Starts at $19/User/Month when yearly whereas for ZIWO Starts at $109/User/Month.

          Some top alternatives to Zendesk Sell includes Thryv, Salesforce Sales Cloud, monday sales CRM by monday.com, Pipedrive, Zoho CRM, Vendasta, Hubspot Marketing Hub, ClickUp, Salesforce, HubSpot CRM, Pipeliner CRM, Keap, SalesCRM, SimpleCRM, Snapforce CRM and Pipeline CRM.

          Some top alternatives to ZIWO includes Nextiva, TalkDesk, Calabrio One, CallTools, uContact, CloudTalk, Call Center Studio, Dialpad Contact Center, Callision, RingCentral Contact Center and CallMatrix.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].