Compare PagerDuty vs HaloITSM vs Freshservice

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	PagerDuty (258) Get Quote Get Quote	HaloITSM (16) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	PagerDuty is incident management software designed to handle the challenges of managing today's modern applications and their teams. From simple alerts to sophisticated 24/7 ... Read More	HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams ... Read More
Entry Level Pricing	Starts from $10	Not Available
Free Trial Availability	Get Free Trial	Free Trial available
Spotsaas Score	9.8/10	Not Available
User Ratings	4.5 (1748)	4.6 (83)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	6 Features	0 Features
Unique Features		No features
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Pricing

Pricing Option
Starting From	$10	Not Available
Pricing Plans	Starter Get Started Unlimited domestic phone / SMS notifications Unlimited API calls No maintenance windows ever Team Get Started Includes Starter Plan features, plus Unlimited global phone / SMS notifications 350+ out of the box integrations Show more + Business Get Started Includes Team Plan features, plus SSO and advanced permissions Advanced ITSM Integrations Show more + Browse all pricing plans	Not Available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.5 (based on 1748 reviews)	4.6 (based on 83 reviews)
Rating Distribution	Excellent 203 Very Good 54 Good 1 Poor 0 Terible 0	Excellent 16 Very Good 0 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	PagerDuty has garnered high praise for its exceptional incident management capabilities and user-friendly interface. Users appreciate its real-time alerting system, seamless integration with ...Read more	HaloITSM has gained significant praise over the past 12 months, with users highlighting its sleek design, speed, and continuous evolution as standout features. The customer service and ...Read more
Pros and Cons	Efficient real-time alerting system that ensures timely responses and resolution of incidents. User-friendly interface with intuitive design, making it easy to navigate and use. Seamless integration with a variety of applications, enabling better automation and workflow enhancement. Reliable on-call scheduling feature for continuous coverage and quick overrides when needed. Customizable alerting mechanisms based on severity, contributing to focused attention on critical issues. Complexity for new users without proper training or support may result in challenges in utilizing the full range of features efficiently. Limited options in the Marketplace for additional apps and connectors might restrict advanced functionalities and integrations.	Modern interface that is easy to use and navigate. Excellent technical support and responsiveness to user feedback. Customizable features that cater to various business needs. Quick and seamless migration to cloud-based version. Value for money compared to other ITSM solutions. Some settings can be challenging to find due to high level of customization. Limited documentation for certain features, requiring frequent engagement with support. Complexity in setting up certain functions.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Jira 4.4 (17380 reviews) Salesforce 4.3 (31400 reviews) Slack 4.5 (35011 reviews)	Quickbooks 4.4 (27182 reviews) Xero 4.2 (5582 reviews) Kashflow 3.3 (175 reviews)

Customers

Customers	Vodafone OVO Energy Powers Digital Transformation PagerDuty	NHS Siemens AkzoNobel

Media and Screenshots

Screenshots	5 Screenshots	5 Screenshots
Videos	3 Videos	3 Videos

Alternatives

Alternatives	Freshservice 4.4 xMatters 4.4 Opsgenie 4.5	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both PagerDuty and HaloITSM offer a Free Trial.

PagerDuty is designed for Large Enterprises, Medium Business and Small Business.

HaloITSM is designed for Large Enterprises, Medium Business and Small Business.

The starting price of PagerDuty begins at $10, while pricing details for HaloITSM are unavailable.

Some top alternatives to PagerDuty includes Freshservice, xMatters, Opsgenie, VictorOps, YetiCloud, AlertOps, Splunk On-Call, Splunk Enterprise, ServiceNow Customer Service Management, Zenduty and StatusCast Incident Management.

Some top alternatives to HaloITSM includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk, IBM Control Desk, Freshdesk, HelpDesk, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk and ServiceNow Customer Service Management.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare PagerDuty vs HaloITSM vs Freshservice

PagerDuty

HaloITSM

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure