Kashflow

Simplifies financial processes like bookkeeping, payroll, and tax calculations, making it accessible even for small businesses or non-accountants.

Affordable pricing for basic functions, with options for invoicing, recurring payments, and integration with PayPal.

Allows for remote access across devices, including desktop, tablets, and phones, albeit with limitations.

Efficient in storing data and generating standard reports, such as tax returns and client profitability.

Minimal outages over years of use, with stable core functionality for many long-term users.

Users appreciate its mileage calculation feature and ability to categorize funds or link to bank transactions (when working).

Clean and user-friendly website experience for basic daily operations.

Overwhelming and poor customer service often described as slow, unhelpful, or non-responsive, especially post-IRIS acquisition.

Subpar mobile app functionality, lacking key features, unintuitive navigation, and prone to crashing.

Frequent issues with bank feeds and transaction matching, leading to manual updates and errors.

Outdated design and interface, lacking modern aesthetic and customizability.

Limited improvements or feature updates over time, with significant bugs and technical glitches.

Users report struggles with proper reconciliation of accounts and discrepancies in VAT calculations.

Onboarding is described as clunky, with insufficient guidance or support during initial setup.

Cumbersome cancellation policies resulting in overcharges or difficulty unsubscribing.

Reports of missing or malfunctioning features such as purchase order systems, batch customer statements, and faulty invoicing.

Perception of price hikes without corresponding improvements in service or functionality.