Kashflow Reviews in January 2025: User Ratings, Pros & Cons

I’ve used Kashflow since 2013…

I’ve used Kashflow since 2013 Originally privately owned then sold to IRIS . Customer service was quite good originally . Now they have The most unhelpful customer service agents . You can’t speak to a human only over email or live chat. On top of the poor help and customer service. They Randomly cancelled my subscription to both the payroll and the accounts package early 2020. Took 48 hours to get access again. The accounts package works well on desk top but does not work on an iPad at all ...

Kashflow are unable to deliver customer…

Kashflow are unable to deliver customer service. They have joined the trend of eliminating over the phone support in favour of the far less helpful live chats.However if you want to purchase the software someone is always waiting to pick that phone up!Trying to switch accountants on Kashflow is laughable, the team do not have the coherent knowledge to help you efficiently. We will be switching to QuickBooks after this latest travesty. Both our old and new accountants use QuickBooks so I’m ...

Worst customer service I’ve…

Worst customer service I’ve experienced, no care for customer, all employees constantly talk over you. It’s a great feeling know you can’t get into your accounts, I’ve been locked out 4 times this year with no real reason. they have recently changed so you can speak to anyone about your accounts over the phone. I’m a builder and don’t carry a laptop on me and don’t have a wifi box stuck to me. After 4 years I will be departing this circus company.

Had enough of terrible service now.

I have been using KashFlow for nearly 9 years, its clunky, cumbersome and utterly unimpressive. But it kind of worked on the whole. It was not working for something we were trying to do and then the help files were not matching the screens I had. Turns out I was paying more to be on an old rubbish version of the software. Support, Paul specifically, did not seem to care anything about customer loyalty, so we are off to use a different provider now. I won't be missing KashFlow one bit.

The most cumbersome software ever !

The most cumbersome software ever !

If your accountant has this tool for you then avoid them

My accountants make me use this tool. It is the reason I am probably going to leave them. It is just awful. I don't trust it at all to the point that I keep my own records in Excel in a massive spreadsheet in the cloud.When I first started on my own it was all a bit daunting. New work, new set up, finances, legal stuff. I needed a tool that was intuitive and easy to understand. Kashflow is neither.I have no idea who designed it but it is not designed for non-accountants. It doesn't guide ...

I am an Professional Accountant

I am an Professional Accountant and Bookkeeper, and wish I could help all the people giving such dreadful reviews with Kashflow. My clients all love Kashflow, but then I give them all the support they need and on the rare occassions I have to contact support, for a client, I have never had any issues getting any done. Perhaps you should contact me about how to get the most from this great system and ask me for support on using Kashflow as it really is very good in more ways than just for ...

Terrible customer service

Terrible customer service. I've been trying to cash in my referral bonus for months but still no payment. There's no simply way to communicate with them when you need help. Emailed a complaint, no response, looking at these reviews they are clearly not interested. I have three accounts with Kashflow and will be taking my £800/year elsewhere.

don't even bother making an enquiry - what a bunch of jokers

On the recommendation of my accountant I made contact with them & what an appalling first experience! Person from sales that originally emailed me after I asked some questions has already left, so I get through to a payroll 'specialist' but I wanted sales but the 'specialist' just assumed I wanted payroll. This sales person was clearly on a mobile phone that was continually breaking up.Once I'd answered some irrelevant questions and we established why I was calling he spoke so negatively of ...

Have been chasing my referral fee for…

Have been chasing my referral fee for almost 6 months now. Happy to take the money for my subscription and the companies that I've recommended but completely fail to provide the reward as promised.