MYOB

Excellent customer service with knowledgeable, patient, and helpful staff for resolving queries and providing step-by-step assistance.

User-friendly interface that simplifies day-to-day tasks, bookkeeping, invoicing, and report generation.

Comprehensive accounting features for payroll, expense tracking, taxation, and compliance, making it suitable for businesses of various sizes.

Automates accounting processes and integrates bank feeds, significantly reducing manual effort.

Diverse customization options allow users to adapt the software for various applications, such as fund accounting or detailed transaction tracking.

Generates useful and detailed financial reports with ease, aiding decision-making.

Cloud-based options offer flexibility and remote data access.

Subpar customer support experience with long wait times, call disconnections, and unresolved issues being frequently mentioned.

Frequent bugs, system glitches, and problematic updates negatively affect usability and create additional work for users.

Outdated interface and software design compared to modern competitors, making navigation challenging.

Expensive subscription fees and additional costs for accessing historical or specific features, with complaints about pricing increases.

Poor compatibility and native integrations with other platforms, leading to inefficiency for users needing cross-software connections.

Limited features and restricted capabilities in some areas, such as payroll functions and remittance advice generation.

Manual data entry requirements increase the risk of human errors in accounting processes.

Transitioning between versions or systems proves complex, causing complications, especially during software upgrades.

Software complexity and steep learning curve make it less beginner-friendly, requiring users to have prior knowledge or spend considerable time learning.

Instances of missing or incorrect migration of data during updates or system transitions, causing frustration.