Compare NinjaOne (NinjaRMM) vs Atera vs Zendesk Support vs Zoho Desk

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	NinjaOne (NinjaRMM) (967) Visit website Visit Website *sponsored	Atera (277) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	NinjaOne (previously known as NinjaRMM) is a powerful, easy-to-use RMM software solution that makes IT management simple. With over 10,000 customers globally and consistently top-rated ... Read More	Atera is the Help Desk Software that makes ticket tracking work for businesses. With Atera, user can capture, organize, and respond to customer requests with tickets of their own. Atera's ... Read More
Entry Level Pricing	Not Available	Starts from $129 , monthly
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	Not Available	Not Available
User Ratings	4.7 (423)	4.6 (601)
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Software Demo

Demo	View demo	View demo

Features

Total Features	43 Features	48 Features
Unique Features
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Pricing

Pricing Option
Starting From	Not Available	$129 , monthly
Pricing Plans	Not Available	Pro $159 /user/month Get Started Remote management automations & scripting Windows support Remote monitoring and alerts Show more + Growth $209 /user/month Get Started All the magnitude of Pro Mac and Linux support Remote access using AnyDesk Show more + Power $249 /user/month Get Started All the power of Growth Custom analytics Custom support addresses (unlimited) Show more + Browse all pricing plans
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
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User Reviews

User Ratings	4.7 (based on 423 reviews)	4.6 (based on 601 reviews)
Rating Distribution	Excellent 850 Very Good 108 Good 5 Poor 0 Terible 4	Excellent 246 Very Good 27 Good 2 Poor 1 Terible 1
Expert's Review generated by AI	NinjaOne, formerly NinjaRMM, has garnered impressive feedback over the past year, showcasing its strengths as a robust remote management and monitoring tool. Users commend its integrations and ...Read more	Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and ...Read more
Pros and Cons	Streamlines fleet management and automates tasks effectively, improving efficiency. User-friendly dashboard with clear overview and advanced automation capabilities. Excellent customer support and continuous improvement with added features. Centralizes various IT management functions in one platform, enhancing productivity. Learning curve for comprehensive features may be challenging initially. Inadequate support for Linux resources, hindering full range of services.	Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity. The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume. With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility. Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks. Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards. Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	TeamViewer 3.9 (12204 reviews) ConnectWise Control 4.5 (3817 reviews) Splashtop Remote Support 4.5 (44 reviews)	Quickbooks 4.4 (27182 reviews) Xero 4.2 (5582 reviews) Freshbooks 4 (4589 reviews)

Customers

Customers	SiriusXM Nissan Time	Sodexo Domino's TGI Fridays

Media and Screenshots

Screenshots	4 Screenshots	7 Screenshots
Videos	5 Videos	3 Videos

Alternatives

Alternatives	Atera 4.6 SuperOps RMM ManageEngine	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both NinjaOne (NinjaRMM) and Atera offer a Free Trial.

NinjaOne (NinjaRMM) is designed for Large Enterprises, Medium Business and Small Business.

Atera is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Atera begins at $129/user/month when monthly, while pricing details for NinjaOne (NinjaRMM) are unavailable.

Some top alternatives to NinjaOne (NinjaRMM) includes Atera, SuperOps RMM, ManageEngine, SolarWinds RMM, Naverisk RMM & PSA, Studio Ninja, Panorama9, SolarWinds N-central, Pulseway, Datto RMM and ITarian RMM.

Some top alternatives to Atera includes Zendesk Support, Zoho Desk, Tidio Helpdesk, ConnectWise Control, Freshservice, ManageEngine ServiceDesk Plus, ManageEngine Desktop Central, Freshdesk, Motadata HelpDesk, HelpDesk, Jitbit Helpdesk, Syncro, ManageEngine OpManager MSP, Datto RMM, ConnectWise Automate and NinjaOne (NinjaRMM).

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare NinjaOne (NinjaRMM) vs Atera vs Zendesk Support vs Zoho Desk

NinjaOne (NinjaRMM)

Atera

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure