Splashtop Remote Support

Highly recommended app

PROS & CONS What are the best aspects of this product? I love Splashtop. Easy to install, easy to configure, easy to navigate. It's an affordable and all-around solution for remote tech support! What aspects are problematic or could work better? So far, I only have a good experience with Splashtop! What specific problems in your company were solved by this product? It helps me control my servers even if I'm working remotely. I believe this is a super useful app, especially for ...

Powerful app!

PROS & CONS What are the best aspects of this product? Deployment is super easy! Our clients no longer have to worry about getting tech support regardless of their location. What aspects are problematic or could work better? It doesn't automatically update the computer names in the system when the name is changed by its users. What specific problems in your company were solved by this product? We mainly use it to provide support to clients who are working from home. It's a time- ...

A work-from-home essential

PROS & CONS What are the best aspects of this product? It allows me to login to my personal computer even if I'm away. We also use this in our office, and as an IT support, it's super useful for me because it allows me to see what's going on in various computers and troubleshoot it without having to go to their work area and use their computers. I can do it by just accessing theirs from my computer. What aspects are problematic or could work better? It would be better if they ...

My company and our clients love this!

PROS & CONS What are the best aspects of this product? This is a good app that provides remote control for IT support items. The machine assignments can be moved, but you have to be careful in doing so. I love that the app can be accessed by multiple users and really does its job. My team also uses this for personal use! What aspects are problematic or could work better? It's hard to change the name of the computers in the database. I also wish that the support team can show one ...

Secure way to manage different computers

PROS & CONS What are the best aspects of this product? Splashtop offers tons of options for features. You can select and pay for only the features you would need. This is more affordable. Worth the price especially that it has a functional mobile app. What aspects are problematic or could work better? The anti-virus add-on is a bit pricey. It would also take time to print using the local printer. What specific problems in your company were solved by this product? Providing ...

Splashtop works well, is fast and is secure with 2-factor logins.

What do you like best? I like that Splashtop has many options. I can pick and choose what I want to purchase and add more features later if I want to. The price is very affordable. A mobile device client is available too which is great for supporting client while on the road. What do you dislike? Adding advanced features like anti-virus monitoring and support for handheld devices is a little costly, but I like that it is an option. Printing to the local computer's printer works but ...

Comprehensive Remote Support tool with reasonable pricing and good support

What do you like best? The Splashtop streamer (remote client) is easy to add into a provisioning package, with group assignment baked into the MSI file at download. With many users and groups, having the access control in the installer is just the right way to do it. Moving machine assignments after the fact is no problem, but getting it right the first time is important. If performance wasn't really good, none of this would matter, so getting all the basics done well is the minimum. ...

Great for working remotely and for IT support

What do you like best? I like that I am easily able to log into my computer from home. It is also nice that you can restart your computer and still log back into it. With some of the other remote log in sites, I have used in the past, if your computer restarted someone would have to start the remote program back up. I work in the IT department so it is also nice because we have it set up on other computers through the office. This allows me to see what is happening on their computer ...

Easy to use, powerful customization

What do you like best? Splashtop is easy to deploy, meaning that your clients will have to do nothing on their end to be ready for remote support at any given time. What do you dislike? Computers are registered once in Splashtop when you deploy it yourself. I wish there was a way to automatically update the name when the computer name changes, but honestly that's not a big deal. The admin can still set the name to whatever they want, but it's not automatic. What problems are ...

Fantastic product

What do you like best? I like the ease of install. The ease of use. I really like the way you can add others to your account and give them acces to just 1 or multiple machines. It is fantastic What do you dislike? Not yet available for iPhones or android support Recommendations to others considering the product: Try it you will love it. What problems are you solving with the product? What benefits have you realized? Easy to remote in and fix something instead of ...