NinjaOne (NinjaRMM) Reviews in February 2025: User Ratings, Pros & Cons

Sales Team were very eager and happy…

Sales Team were very eager and happy for me to join, and speaking with technical staff has always been pleasant and helpful, however It is a real shame to see a lot of missing functionality that needs to be provided by the customer/myself. The platform has a lot of bugs to iron out with software and scripts inconsistently running on endpoint devices and with varying success. As just a monitoring tool, it is excellent but for management... not so much I would also disagree with the ...

"The Best Remote Tools I have Ever Used"

What do you like best about NinjaOne (formerly NinjaRMM)? The integrations and community that come together to streamline work are a lifesaver. Managing tickets within the system has eliminated the need for a separate resource. We can combine the various features to better serve our clients as more than numbers on a page. All with the best customer service out of any company I have worked with in the industry over the past 30 years. What do you dislike about NinjaOne (formerly ...

"Transforming, Time Saving, & Thorough!"

What do you like best about NinjaOne (formerly NinjaRMM)? Easy to Deploy and implement from startup, and gives super detailed information. It saves us a lot of time because we are spread out over 65 locations and can remote in to help our employees! We've received raving feedback already from many who are excited for this type of internal support we did not have before. I use this daily to complete taks and take care of our employees. Their customer support is also par none and I love how ...

"Works well, but steep learning curve"

What do you like best about NinjaOne (formerly NinjaRMM)? The teamviewer integration works well The uninstall feature works pretty well They are actively developing new integrations and improving the products. What do you dislike about NinjaOne (formerly NinjaRMM)? The lack of traning during onboarding The UI is not intuitive and many features are hard to find What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? it has helped to replace my MSP

"So far the software does what it states it can do, so gooood!"

What do you like best about NinjaOne (formerly NinjaRMM)? The interface, the ease of use and the many features included, Support has also been fantastic so far!! The whole team loves it... we're having a positive experience with NinjaRMM from a technical perspective. We find it highly scalable, which aligns well with our evolving IT infrastructure. We're currently exploring additional features, such as Ninja Backup and possibly Ticketing, to assess their technical effectiveness and ...

"It just works!"

What do you like best about NinjaOne (formerly NinjaRMM)? One of my favorite tools is the quick look at resources being used on a system in our fleet. Being able to see status and information for a system in one quick and easy place is great. Connections are fast and relaiable on systems what really makes it a great choice for every day use. Being able to fix issues in a fast hands on manner is also great when I not only want to fix an issue on a user's system, but I also want to teach them ...

"Ninja Review"

What do you like best about NinjaOne (formerly NinjaRMM)? I like the install process, very streamlined. Easy to manage computers in the web interface. Easy to navigate and find by computer name or user. What do you dislike about NinjaOne (formerly NinjaRMM)? Ninja won't re-connect and the Services need to be manually restarted on computers often. Delay when sending messages through the chat capability. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting ...

"Smooth Onboarding - Product is performing as advertised"

What do you like best about NinjaOne (formerly NinjaRMM)? The ability to restrict uninstall capabilities and detecting duplicate serials is very nice so that when a machine is re-imaged, it does not create a duplicate entry. What do you dislike about NinjaOne (formerly NinjaRMM)? no screenshots available to view without logging into the remote machine. also not a fan of the installer file name changing with every version upgrade. What problems is NinjaOne (formerly NinjaRMM) solving and how ...

"Good with a few challanges"

What do you like best about NinjaOne (formerly NinjaRMM)? Internal PC details. HDD status, network status, etc What do you dislike about NinjaOne (formerly NinjaRMM)? Unable to install client without admin rights meaning you cant start a guest session if user does not have admin rights. Reporting is only in PDF form unability to maniuplate and sort data for analysis. chat between interface and client takes too long for messages on client side to appear. Dont use at all, use notepad ...

"IT analyst uses Ninja daily"

What do you like best about NinjaOne (formerly NinjaRMM)? Fast and easy to connect to user devices. Provides good detail about machines. What do you dislike about NinjaOne (formerly NinjaRMM)? service occasionally fails or is stopped and only a reboot seems to restore it. Cannot uninstall and reinstall easily. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? remotely assisting users.