NinjaOne (NinjaRMM) Reviews in January 2025: User Ratings, Pros & Cons

"The Best Remote Tools I have Ever Used"

What do you like best about NinjaOne (formerly NinjaRMM)? The integrations and community that come together to streamline work are a lifesaver. Managing tickets within the system has eliminated the need for a separate resource. We can combine the various features to better serve our clients as more than numbers on a page. All with the best customer service out of any company I have worked with in the industry over the past 30 years. What do you dislike about NinjaOne (formerly ...

"Transforming, Time Saving, & Thorough!"

What do you like best about NinjaOne (formerly NinjaRMM)? Easy to Deploy and implement from startup, and gives super detailed information. It saves us a lot of time because we are spread out over 65 locations and can remote in to help our employees! We've received raving feedback already from many who are excited for this type of internal support we did not have before. I use this daily to complete taks and take care of our employees. Their customer support is also par none and I love how ...

"It just works!"

What do you like best about NinjaOne (formerly NinjaRMM)? One of my favorite tools is the quick look at resources being used on a system in our fleet. Being able to see status and information for a system in one quick and easy place is great. Connections are fast and relaiable on systems what really makes it a great choice for every day use. Being able to fix issues in a fast hands on manner is also great when I not only want to fix an issue on a user's system, but I also want to teach them ...

"Ninja RMM just works"

What do you like best about NinjaOne (formerly NinjaRMM)? 2/14/24 Updated Review NinjaOne just Keeps adding features! -MDM -Ticketing -Documentation -Backups -Scripts -Remote access agent We love using it and keeping most of our clients managment in one system. Single Pane of Glass Constanting updating product / adding feature helpful community Great Support What do you dislike about NinjaOne (formerly NinjaRMM)? Somewhat limited on intergrations with other common software What problems is ...

"NinjaOne Makes My Life Easier and Gives Me Peace of Mind"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne helps me manage our computers (patch management, routine maintenance, special one-time scripts, onboarding, tech support etc.) from anywhere worldwide so long as they are online. What do you dislike about NinjaOne (formerly NinjaRMM)? So far there is nothing I dislike about NinjaOne. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? NinjaOne allows me to manage our fleet of computers in ...

"Amazed at the abilities NinjaRMM have built in."

What do you like best about NinjaOne (formerly NinjaRMM)? I like how it provides a one stop location to be able to control and monitor hundreds of devices. What do you dislike about NinjaOne (formerly NinjaRMM)? When deploying the agent I would like to see an active update of which devices are currently having the agent installed instead of it simply saying waiting on deployment. Would like to be able to control what devices get deployed a little more. What problems is NinjaOne (formerly ...

"Single Pane of Glass is the only way to go"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne is hands down the best RMM service, I have used. The ease of access to each end user, and the ability to have tickets, documentation, and management all in one place is flawless. I love the Single Pane of Glass concept, which truly allows for my organization's needs to be met. What do you dislike about NinjaOne (formerly NinjaRMM)? the only downside I have found from NinjaOne is the lack of customization to the ticketing app ...

"Ninja offers many valuable tools under one roof"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja allows us to manage all of our devices and updates in one software platform. The integrations it offers also makes it one of the best RMM's available. What do you dislike about NinjaOne (formerly NinjaRMM)? I can't think of any downsides of Ninja. Everything works as advertised. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Ninja is helping us solve the problem of assisting remote ...

"Best Support Ever!"

What do you like best about NinjaOne (formerly NinjaRMM)? The support is unprecedented! Best in the business! What do you dislike about NinjaOne (formerly NinjaRMM)? They haven't sent me swag that I can wear and flaunt in public! ;-) What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Allows me to have visibility and direct access to all my endpoints

"Best software for patch management plus!"

What do you like best about NinjaOne (formerly NinjaRMM)? Easy to use, customer service is great!! What do you dislike about NinjaOne (formerly NinjaRMM)? I have been using the software now for almost 2 years and have had no issues! Honestly there is nothing I dislike about the software. It does exactly as advertised! What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Its the easiest and best software we have used for patch management. We also use it for ...