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Compare LiveAgent vs Freshservice

Overview

Description

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so ... Read More

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More

Entry Level Pricing
  • Starts from $15
  • Starts from $19 , Billed Yearly
Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

9.8/10

Not Available

User Ratings

Features

Total Features

25 Features

0 Features

Unique Features

    No features

    Pricing

    Pricing Option
        Starting From
        • $15
        • $19 , Billed Yearly
        Pricing Pans
        • Not Available
        • Starter

          $29

          • Incident Management

          • Knowledge Base

          • Self Service Portal

          Show more +

        • Growth

          $59

          • Includes features of Starter plan, plus

          • Service Catalog

          • Asset Management

          Show more +

        • Pro

          $115

          • Includes features of Growth plan, plus

          • Problem Management

          • Change Management

          Show more +

        • Browse all pricing plans
        Pricing Pageliveagent pricingfreshservice pricing

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available

        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        115

        Very Good

        91

        Good

        1

        Poor

        0

        Terible

        0

        Excellent

        47

        Very Good

        10

        Good

        0

        Poor

        1

        Terible

        2

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        LiveAgent_customers_5

        LiveAgent_customers_5

        LiveAgent_customers_1

        LiveAgent_customers_1

        LiveAgent_customers_3

        LiveAgent_customers_3

        vroom

        vroom

        Cordant

        Cordant

        Addison Lee

        Addison Lee

        Media and Screenshots

        Screenshots
        Inside of Tickets

        14 Screenshots

        Ticket counts

        7 Screenshots

        Videos
        video-0

        5 Videos

        video-0

        4 Videos

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].