Compare LiveAgent vs Freshchat vs Smartsupp vs ZoomInfo Chat

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	LiveAgent (870) Get Quote Get Quote	Freshchat (630) Get Quote Get Quote	Smartsupp (410) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so ... Read More	Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different ... Read More	Introducing Smartsupp – a versatile and feature-rich live chat software that helps you effectively engage with website visitors and convert them into satisfied customers. With real-time ... Read More
Entry Level Pricing	Starts from $15	Starts from $15 , Billed Yearly	Starts from $10 , Billed Yearly
Free Trial Availability	Free Trial available	Free Trial available	No free trial
Spotsaas Score	9.8/10	9.5/10	9.3/10
User Ratings	4.7 (1542)	4.5 (191)	4.4 (80)
	Get Quote	Get Quote	Get Quote

Software Demo

Demo

Features

Total Features	25 Features	8 Features	7 Features
Unique Features
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Pricing

Pricing Option
Starting From	$15	$15 , Billed Yearly	$10 , Billed Yearly
Pricing Plans	Not Available	Free (Messaging) Get Started Chatbots (Freddy) Chatbot Analytics (Freddy) Inbox Views Show more + Growth (Messaging) Get Started Includes features of Free plan, plus Up to 2000 bot sessions/month (Free) Assignment Rules Show more + Pro (Messaging) Get Started Includes features of Growth plan, plus Up to 3000 bot sessions/month (Free) WhatsApp Business (Popular) Show more + Browse all pricing plans	Free Get Started Free forever for 3 agents 14-day conversation history Live chat + email sending Show more + Standard Get Started 1 year conversation history Live chat + email + Facebook Messenger 1 chatbot New Show more + Pro Get Started 3 years conversation history Live chat + email + Facebook Messenger 10+ chatbots New Show more +
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get Quote	Get Quote	Get Quote

User Reviews

User Ratings	4.7 (based on 1542 reviews)	4.5 (based on 191 reviews)	4.4 (based on 80 reviews)
Rating Distribution	Excellent 682 Very Good 173 Good 13 Poor 1 Terible 1	Excellent 338 Very Good 271 Good 12 Poor 3 Terible 6	Excellent 321 Very Good 69 Good 14 Poor 2 Terible 4
Expert's Review generated by AI	No Expert ai Review available for the product	Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and ...Read more	Smart App stands out as a top choice for seamless communication, offering an intuitive interface and reliable service. Users praise its user-friendly design, making navigation a breeze, and ...Read more
Pros and Cons	No pros or cons available for the product	Seamless and user-friendly interface for smooth customer interactions. Easy integration with CRM and other tools. Real-time chat assistance and omnichannel support. Comprehensive view of support needs. Occasional glitches may disrupt the system flow. Limited marketplace for additional apps and connectors.	Easy to use and customize, saving time and enhancing customer interactions. Intuitive interface with seamless navigation, contributing to a positive user experience. Reliable service with minimal downtime, ensuring prompt message delivery. Commitment to user privacy and security, offering end-to-end encryption for secure conversations. Some users find the setup and notifications on the mobile app challenging, leading to missed customer interactions. Limited customization options such as themes and notification sounds may restrict personalization for some users.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

Integrations

Integration with other apps	Xero 4.2 (5582 reviews) vCita 4.5 (306 reviews) Stripe Payments 4.5 (2947 reviews)	Stripe Payments 4.5 (2947 reviews) Upscope TeamViewer 3.9 (12204 reviews)	WordPress 4.1 (25641 reviews) PrestaShop 4 (699 reviews) OpenCart 4.1 (236 reviews)

Customers

Customers	LiveAgent_customers_0 LiveAgent_customers_1 LiveAgent_customers_2	Dunzo Delivery Hero klarna	Dara bags Insportline Motorgarten

Media and Screenshots

Screenshots	14 Screenshots	5 Screenshots	4 Screenshots
Videos	5 Videos	5 Videos	1 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7	ZoomInfo Chat LiveChat 4.4 Tidio Chat

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both LiveAgent and Freshchat offer a Free Trial.

LiveAgent is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Freshchat is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

The starting price for both LiveAgent and Freshchat begins at $15/User/Month.

Some top alternatives to LiveAgent includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, ClickDesk, HelpDesk, SysAid, Jitbit Helpdesk, Desky, Help Scout, LabiDesk, LiveChat, Zendesk Chat, LiveHelpNow and Little SaaS Communication.

Some top alternatives to Freshchat includes ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Tidio Chat, DeskMoz, Zendesk Chat, Intercom, Comm100 Live Chat, Smartchat and Tiledesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare LiveAgent vs Freshchat vs Smartsupp vs ZoomInfo Chat

LiveAgent

Freshchat

Smartsupp

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure