spotsaas-logo
Get Listed

Compare HelpDesk vs SolarWinds Service Desk

HelpDesk - Help Desk Software
Get Quote
Get Quote

Overview

Description

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a ... Read More

SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More

Entry Level Pricing
  • Starts from $29 , Billed Yearly
  • Starts from $19
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.4/10

Not Available

User Ratings

4.3

(50)
Get Quote
Get Quote

Software Demo

Demo

View demo

View demo

Features

Total Features

15 Features

0 Features

Unique Features

    No features

    Get Quote
    Get Quote

    Pricing

    Pricing Option
        Starting From
        • $29 , Billed Yearly
        • $19
        Pricing Plans
        • Team

          • Multiple mailboxes

          • Reply address assigned to Team

          • Multiple email templates

          Show more +

        • Enterprise

          • Includes features of Team plan, plus

          • Security Audit log Security assistance

          • Audit log

          Show more +

        • Not Available

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
        Get Quote
        Get Quote

        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        23

        Very Good

        2

        Good

        0

        Poor

        0

        Terible

        0

        Excellent

        97

        Very Good

        61

        Good

        6

        Poor

        1

        Terible

        1

        Pros and Cons

        No pros or cons available for the product

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        Bungalow.Net

        Bungalow.Net

        Rategenius

        Rategenius

        STS Gaming Group

        STS Gaming Group

        No Customers information available.

        Media and Screenshots

        Screenshots
        Ticket Detail

        3 Screenshots

        All Networked Devices

        6 Screenshots

        Videos
        video-0

        3 Videos

        video-0

        1 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both HelpDesk and SolarWinds Service Desk offer a Free Trial.

        HelpDesk is designed for Large Enterprises, Medium Business and Small Business.

        SolarWinds Service Desk is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for HelpDesk Starts at $29/User/Month when Billed Yearly whereas for SolarWinds Service Desk Starts at $19/User/Month.

        Some top alternatives to HelpDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, SupportBee, Teamwork Desk, SysAid, Jitbit Helpdesk, Snappy, Helpspot, ReadyDesk, HelpdeskEddy, Help Desk Premier, Support.cc by 500apps and BoldDesk.

        Some top alternatives to SolarWinds Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, HelpDesk, SysAid, Sitehelpdesk, HESK and TechExcel ServiceWise.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].