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Compare HelpDesk vs GLPI

HelpDesk - Help Desk Software
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GLPI - Service Desk Software
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Overview

Description

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a ... Read More

GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, ... Read More

Entry Level Pricing
  • Starts from $29 , Billed Yearly
  • Not Available
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.4/10

Not Available

User Ratings

4.3

(50)

4.7

(57)
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Software Demo

Demo

Features

Total Features

15 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $29 , Billed Yearly
        • Not Available
        Pricing Plans
        • Team

          • Multiple mailboxes

          • Reply address assigned to Team

          • Multiple email templates

          Show more +

        • Enterprise

          • Includes features of Team plan, plus

          • Security Audit log Security assistance

          • Audit log

          Show more +

        • Not Available

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Not Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        23

        Very Good

        2

        Good

        0

        Poor

        0

        Terible

        0

        Excellent

        30

        Very Good

        10

        Good

        0

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        No Expert ai Review available for the product

        GLPI stands out as a highly customizable open-source IT asset and support ticket system that has garnered praise for its adaptability to varying needs. Users appreciate its comprehensive ticket ...Read more

        Pros and Cons

        No pros or cons available for the product

        • Highly customizable open-source IT asset management and support ticket system with a strong supporting community.

        • Easy to use and customize, offering a complete ITSM solution.

        • Excellent graphical interface with easy handling and reporting features.

        • Provides project and contract management, automatic inventory, and deployment in multiple environments.

        • Newcomers may find the richness of features and customizations overwhelming without proper support.

        • Limited selection in the Marketplace may restrict access to advanced functionalities and connectors.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        Customers

        Customers
        achieveCE

        achieveCE

        Bungalow.Net

        Bungalow.Net

        Rategenius

        Rategenius

        Airbus

        Airbus

        Habitat

        Habitat

        Doctolib

        Doctolib

        Media and Screenshots

        Screenshots
        Ticket Detail

        3 Screenshots

        Assests

        4 Screenshots

        Videos
        video-0

        3 Videos

        video-0

        4 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both HelpDesk and GLPI offer a Free Trial.

        HelpDesk is designed for Large Enterprises, Medium Business and Small Business.

        GLPI is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of HelpDesk begins at $29/User/Month when Billed Yearly, while pricing details for GLPI are unavailable.

        Some top alternatives to HelpDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, SupportBee, Teamwork Desk, SysAid, Jitbit Helpdesk, Snappy, Helpspot, ReadyDesk, HelpdeskEddy, Help Desk Premier, Support.cc by 500apps and BoldDesk.

        Some top alternatives to GLPI includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, IBM Control Desk, osTicket, TOPdesk, Spiceworks Help Desk, iSupport Software, Richdesk and Scopedesk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].