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Compare Freshdesk vs Zenduty

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

Freshdesk - Help Desk Software

Freshdesk

(722)
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Zenduty - Incident Management Software

Zenduty

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Overview
Affiliate Disclosure

Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

Zenduty is a powerful incident management system designed for DevOps and SRE teams. Its speed of response will reduce downtime by up to 90%. Complex routing rules can be created based on ... Read More

Entry Level Pricing
  • Starts from $15 , Billed Yearly
  • Starts from $5 , Billed Yearly
Free Trial Availability
Spotsaas Score

9.5/10

8.5/10

User Ratings

4

(5374)
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Software Demo

Demo

View demo

View demo

Features

Total Features

16 Features

12 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $15 , Billed Yearly
          • $5 , Billed Yearly
          Pricing Plans

          • Free

            Get Started

            • Integrated ticketing across email and social

            • Ticket Dispatch

            • Knowledge Base

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          • Growth

            Get Started

            • Includes features of Free plan, plus

            • Automations

            • Collision Detection

            Show more +

          • Pro

            Get Started

            • Includes features of Growth plan, plus

            • Multiple products

            • Includes up to 5000 Collaborators

            Show more +

            • Browse all pricing plans

          • Free

            Get Started

            • SMS/Phone/Email/Slack/Teams/Push Notifications

            • On call scheduling

            • Android/iOS application

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          • Starter

            Get Started

            • Includes features of Free plan, plus

            • Outgoing/two-way integrations with Jira, Slack, Zoom, Freshdesk, Statuspage and others

            • Incident Responders

            Show more +

          • Growth

            Get Started

            • Includes features of Starter plan, plus

            • Unlimited SMS/Phone call alerts

            • API access

            Show more +

            • Browse all pricing plans
          View detailed pricing
          View detailed pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
          Get Quote
          Get Quote

          User Reviews

          User Ratings

          4

          (based on 5374 reviews)

          No reviews available for the product

          Rating Distribution

          Excellent

          549

          Very Good

          99

          Good

          11

          Poor

          7

          Terible

          56

          No reviews available for the product

          Pros and Cons

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Read reviews

          Integrations

          Integration with other apps
          Harvest
          Harvest

          4.5

          (909 reviews)
          Microsoft Teams
          Microsoft Teams

          4.3

          (32097 reviews)
          Zoho CRM
          Zoho CRM

          4.1

          (8849 reviews)
          Jira
          Jira

          4.4

          (17380 reviews)
          Microsoft Teams
          Microsoft Teams

          4.3

          (32097 reviews)
          Nagios XI
          Nagios XI

          4.1

          (15 reviews)

          Customers

          Customers
          Pearson

          Pearson

          Bridgestone

          Bridgestone

          Feefo

          Feefo

          Zolo

          Zolo

          Qoala

          Qoala

          UrbanPiper

          UrbanPiper

          Media and Screenshots

          Screenshots
          Freshdesk

          6 Screenshots

          screenshot

          1 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          2 Videos

          Alternatives

          Alternatives
          Zendesk Support - Help Desk Software
          Zendesk Support

          4.3

          Zoho Desk - Help Desk Software
          Zoho Desk

          4.4

          Tidio Logo
          Tidio Helpdesk
          Freshservice - Service Desk Software
          Freshservice

          4.4

          PagerDuty - Incident Management Software
          PagerDuty

          4.5

          Opsgenie - Incident Management Software
          Opsgenie

          4.5

          Add to Compare

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Freshdesk and Zenduty offer a Free Trial.

          Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Zenduty is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Pricing for Freshdesk Starts at $15/User/Month when Billed Yearly whereas for Zenduty Starts at $5/User/Month when Billed Yearly.

          Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

          Some top alternatives to Zenduty includes Freshservice, PagerDuty, Opsgenie, VictorOps, AlertOps, Spike.sh, Rootly, Incident.io, StatusCast Incident Management, PagerTree and ResQ.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA